I purchased a new iPhone 17 pro max…
I purchased a new iPhone 17 pro max from the Apple Store and took it to fedex to ship overnight to my girlfriend. The agent packaged the phone and case and shipped it on June 29.2026.
they didn’t deliver the package. When I called I was told the address was incorrect, I was also told the fraud dept pulled the package, I was also told that security pulled the package because it was dangerous goods. Not one person from FedEx called me to help me. I left numerous messages to no avail for a person named Tia who was assigned to handle my package. Never called me back in 3 weeks. Finally I got the BBB involved and magically my package was located and after 3 weeks and 2 days I received my package back today. No explanation! No apologies! They lost a lifelong customer.