Jane

Get complaints and good service out there

Won’t use this company again - constant emails with promise of return for glasses never processed - cheap but don’t rely on being able to return as I’m quite persistent but even I gave up - you get what you pay for …..

Bought a multi voucher Sainsbury’s/argos/habitat for £100 - does not work error codes - asked for replacement said I have to contact Sainsbury’s which I did with proof of purchase and error codes - they said no Amazon need to refund and Amazon refuse - can’t believe Amazon do not take responsibility for thing that they sell - trading standards is the only way to refund from Amazon - I’m one very unhappy customer

A platform to give honest reviews

After reading reviews I feel my experience with Lensmart was not complementary - the glasses were very nice but ordered wrong lenses tried to send back for refund - as glasses take a long time to arrive I corrected my mistake and reordered - but getting my money back seems almost impossible I’m up to about 4 emails now with no luck - I’m now up to 16 emails they are asking for prescriptions - measurements - any reason not to send me refund instructions - I’ve sent prescription 4 times - they are asking for measurements that I used with ruler that was not in my possession till after glasses arrived - any excuse again not to refund

Order no c2601110050574770

Interfered with my migraine tablets now I have had to have two appointments with doctors to put it back to how it was - not happy - I know you are trying to save money but this has cost NHS more than you have saved

Efficient polite on time thanks very much

Had a problem with an order after a few days customer service phoned a sorted it quicker than I expected so turned around an unhappy customer to a happy customer - thanks to Jess customer service

Arrived on time - well boxed

Majority were fine but had to throw a whole packet of tulips away as they were rotten - proper squishy and didn’t even look like bulbs - but majority of rest were fine but for the money i would think good value for money

Ordered shopping for holiday - stood outside Villa at allotted time - even thou villa is clearly named and in Los Mojones not out in countryside - watched the Mercadona delivery drive past not stopping and then told driver couldn’t find it - 1st time using this service - on the phone they kept saying it was on its way - wasted so much time on holiday trying to sort out - just an email saying we will refund - very shoddy service

Don’t pay out when bond matures - my bond matured on 21at still no money at close of play 26th after numerous phone calls and complaints and saying they will pay urgently
34 minutes after review goes live I get my money - thanks Trustpilot

Opened an account as when you add the bonus on it was the best in the market - beware that you have to jump through quite a few hoops to get it which thankfully I managed - the next hurdle is getting it got an email saying which dates it would arrive - chased them on phone - they said a couple of days - sent email - they replied - soon - I am now trying to find out how long is soon - is it a banking term that I am not aware of or don’t they have £30 to spare !!

Took a while to open but worth the wait so far