Paul Barrett

I was enthusiastic about ordering these screens. For ages I had been looking for something like these and finally came across their website.
I duly ordered 3 different sized screens with the correct measurements and paid the fee. Not cheap. With customs charges it came to near on a £1000 but I though it would be worth it. Well I was very wrong. They duly arrived and when I checked them they were all the same size not the 3 different sizes I ordered. Also the button holes did not match the drawings.
I sent an email and the reply was due to manufacturing tolerances of 1 to 2 cm there would be slight errors. I replied that thye should be able to make them more accurately than that and they replied increasing the errors to 2 to 3 cm. I said that was not acceptable and they agreed to make one of the screens (largest) again with more care. It arrived but was just the same size as before. I emailed again and they suggested a partial refund or to make the screen again. By this time I had managed to get the first 2 screens fitted albeit by warming and stretching. When the replacement arrived I though I would have a go. I managed to fit it but I really had to stretch it and I do not think it will last long as the strain on the button holes is immense.
I sent some pictures of the screen showing the measurement error, how stretched it is and also it is not even square but never received a reply. I waited a week or so and resent the email and pictures but still have not received any reply.
So bewarwe if you need a screen with some degree of accuracy in size as they dont seem to be able to manufacture their screens to the measured drawings. The material quality seems ok but just let down by poor manufacturing errors.

Try delivering to the correct address not some random address as shown in the photom

Although I liked the harness I bought for my dog, the chest adjuster kept coming loose. I emailed the company about the problem but they never got back to me. I did try again but still failed to even acknowledge any communication. So based on the poor adjuster of the harness and their terrible customer service they only get one star. I certainly will not recommend them to anyone.

I am updating my original review.
I originally left a 1 star bad review because I had not received my product and Lathams were not returning my emails or calls. Since then I have heard from Matt at Lathams and he profusely apologised for the poor service and explained what had happened with staffing. He sent my product which was received within a few days and has since phoned again and emailed to check all is ok. That is the sort of service I would expect and I am glad it has all been sorted and I fully accept his explanation. I cannot give 5 stars because of the what happened originally but they have since redeemed themselves and I will use them again.

Had bought 2 splashbacks from them and they were find. third time it needed to be a certain shape. Sent them a detailed drawing but when splashback arrived it did not fit as one dimension was larger than I specified although all others were spot on. As such it did not fit under the window cill. I contacted them explaining ther situation. There answer was to wedge a bit of wood under the cill to lever it up so I could get the splashback under. Bit of a bodge if you ask me as that would damage the surrounding area. They also said I should have deducted 4 mm from all dimensions for expansion. If glass can expand or contract 4mm across a 160mm dimension then they must be using crap glass. They also claim these are machined with a cnc machine. well they need a new cnc machine or a better operator if they cant machine to very good tolerances. Anyway they have not replied to my email and I have wasted £160 so they get one star for crap customer service. They dont seem interested now they have my money.

A human hair is 0.06 to 0.08mm so you are a little out with your comparisons. I measured your splashback with an 8 inch Vernier caliper. Not a ruler. So very accurate.