Michael Gilbert

Intego's website clearly states that "Intego ONE's free version provides essential protection against malware and other common threats for most Mac users. Unlike many free antivirus programs, Intego ONE offers ongoing protection without expiration or limited trials. "

I spent a long time on a Support Chat with Intego asking how I could obtain this, and ultimately was told that I would be getting an email with a trial offer for the full product. My concern is that Intego states free without expiration, and then it's not readily available? This is bait & switch. I informed the live agent that I don't need an email offering a free trial. I'd like to see the freemium (their word) version, thanks. At the agent's request I sent a screenshot of their own site showing their own info about it. It was then reiterated that I would be getting an email with a trial offer for the full product.

You don't have the freemium option available, that's ok, so take it off your own website please!

The customer service reps who I interacted with were very friendly and professional, responded quickly, and were able to provide answers to my questions!

Did exactly what the app was supposed to. Worked every time, and was easy to use.

The person who assisted me with a Facebook access problem was very responsive and very willing to help, but the info that was provided was in the end no more than what can be found with some persistent web searching.

He suggested a method of reporting the problem to Facebook that I indeed tried, but it still did not get a response from Facebook, and in the end, I had to abandon the Facebook account that I could not access and create a new one. I had tried the method previously on my own, and it did not work then.

The cost is only reasonable if the service has some expertise that goes beyond the searchable norm - for example, it would have been worth it if a service took over the process of restoring access and then turned it back ov er to the client.