United Kingdom
Review of Vinted COM
Normally things run smoothly on this site but when they don’t then don’t expect any help. As a seller my parcel was lost and you have to wait 5 weeks to get your money back. Despite numerous attempts to contact the site they either don’t respond (initially you are talking to a robot) or just say parcel is on its way when it’s clearly not. Courier was steep so also take that as a warning
Review of HSL Chairs
Emma in Oxford branch was brilliant but after that the company was not easy to deal with. Paid in full for 2 chairs 5 weeks before delivery (DFS in only 3 days). Had to chase delivery and when finally delivered one chair was light oak and the other very dark. Should have been obvious that an error had been made in factory although delivery drivers said it happens all the time. Now have another 4 week wait for new chair and keeping everything crossed they get the order right and that chairs match. Sadly person in Oxford who error was reported to was not sympathetic at all. Feeling very upset and stressed but the whole experience.
Reply from HSL Chairs
*Update*
Thank you for providing the order details.
This has allowed me to investigate and ensure that we have an acceptable solution for you and I will personally follow this through to completion.
Once again, please accept my apologies that this error occurred and for the upset it caused.
Kind Regards,
Simon
Customer Care Team Leader
Good morning Katrina,
Thank you for your review.
I am sorry to hear that there was an error with your order.
I would like to look into this further for you, if you could email me your order details, that would be much appreciated.
Kind Regards,
Simon
Customer Care Team Leader
simon.watson@hslchairs.com
Review of E.ON Next Energy Ltd
Seriously, this company is not fit for purpose. 6 weeks ago I had smart meters fitted and they have never worked. I am constantly chasing for somebody to come out but as yet still no appointment. It's not as if I am asking for lottery numbers - I just want somebody to do their job. Nobody ever calls. So far its 22+ emails, various texts and numerous whats app. And still NOTHING
Reply from E.ON Next Energy Ltd
Hi Katrina, thanks for taking the time to leave us this feedback.
We're disappointed to hear that your smart meters haven't worked since they were fitted which has resulted in you having a poor experience with us. Unfortunately like all technology, smart meters aren't perfect and some customers may experience issues like this from time to time, but I'd like to re-assure you that there is an open complaint in relation to this issue, which is being dealt with by someone else in the Trustpilot team.
When they have any updates, they'll be in touch with you directly. If phone is your preferred contact method, we can also update the complaint notes to reflect this for you, so going forwards, this is how we'll reach out to you.
Thank you for your patience whilst my colleague works to resolve this.
Becky
Review of The AA Insurance
It’s less than 24 hours since I brought insurance which I did myself all online. No interaction with a human being and another 2 weeks before policy starts and you want a rating!!! How ridiculous
Reply from The AA Insurance
Hi Katrina, we would've just been wanting to check how you found your shopping experience. We hope you found it easy and thanks for your feedback.
Review of E.ON Next Energy Ltd
Exceedingly poor service. Had smart meters fitted 4 weeks ago and still not working. Case was escalated and should have called me within 5 working days. That did not happen. When I chased again they asked me to take a photo of the meter they installed. Total shambles and zero customer service
Reply from E.ON Next Energy Ltd
Good morning Katrina,
Thank you for your feedback
I'm really sorry to hear you're unhappy with the recent service you've received in regards to your smart meter complaint.
I'll pop you over an email to discuss your account in more concerns
Kind regards,
Olivia
Review of Debenhams
Firstly website states free delivery and I was charged £2.50 which I only saw after completing order. Second is item has not arrived yet. Thurs last time I ordered 2 dresses and returned one the refund took absolutely ages
Reply from Debenhams
UPDATE
Hi Katrina,
Thank you for sending over the order information. I can see that only one item was purchased in this order, and that the refund has now been issued for the return. I have refunded the delivery fee for you now for £2.49, and this will be back in your original payment account no later than 16th September.
If you have any further queries regarding the order or refund, please reach out to our customer services team using one of the methods in the link below, and they will be happy to help get this resolved for you.
https://www.debenhams.com/pages/informational/contact-us
Many thanks,
- Rebecca
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Hi Katrina,
Thank you for taking the time to leave a review on your recent experience. I'm sorry you're still awaiting your order.
I'd like to look into this further for you, but I will need a few more details from you first. Please could you reply to the message you will have received off Trustpilot requesting more information. I will require your order number and email address.
Thank you.
-Nagina
Review of Exposianum
I would not trust this company, feel it’s a scam. Lots of messages about delivery but coming from USA!!! Amazon was cheaper with next day delivery
Review of Mercury Holidays
I am writing on behalf of my elderly mother who recently went to Malta with this company. She was abandoned at the airport, no travel rep could be found. When eventually turned up did not say say sorry or offer excuse, The Hotel Canifor in Malta did not reflect 4* star rating and when asked to leave early they don't work on a Sunday. Avoid the company and this hotel
Reply from Mercury Holidays
Dear Katrina
I am so sorry to hear of the difficulties your mother experienced on her recent holiday to Malta. Unfortunately you have not supplied a reference number so it is difficult for me to identify the booking or comment on the circumtances. Please can you contact me at customerrelations@mercuryholidays.com and I will be happy to investigate this fully for you. Please extend our apologies to your mother.
Yours sincerely
Megan
Review of E.ON Next Energy Ltd
Takes ages to reply so it’s not really a chat
Reply from E.ON Next Energy Ltd
Hi Katrina, I appreciate your review. I am sorry that our chat service has not fulfilled your expectations, our chat agents do take contact from multiple customers at the same time which does sometimes cause slower replies.
It may also depend on the amount of messages in the queue, it varies every day. Regardless, I have just sent you an Email through Trustpilot requesting more information so I can access your account and aim to give you some quicker replies if needed.
Thanks, Kian
Review of Deandevelo
Why is there no minus rating? Made out they were Jo Malone but 5 weeks after order placed no goods received. Said signed for but won’t provide proof I signed/received goods. Saw ad on Facebook so agree - why do #facebook not stop these people. Cannot be trusted
Review of Booking.com
If they cancel then offer full refund. This is not our fault
Review of Aeromedical Consulting UK Covid Testing
It was easy to use and good price but did feel could have sent a reminder when test was due after holiday
Review of Pharmacy2U Ltd
Efficient and constantly kept informed but should recognise that regular users should not have to be continually asked to rate
Review of eSpares.co.uk
Review of Arttcy
Very poor service, take money and weeks later still no product. Asked to cancel but they just say they are busy. Item hasn't been sent and delivery is supposed to be "fast". Total scam
Review of Pharmacy2U Ltd
So easy to sign up without lots of irrelevant questions to answer. Defo recommend signing up
Review of Ohms
They are the only company who I have signed up to who have left DD run for the year. Everyone else cannot accept that we have a summer and winter so readings fluctuate. Also don’t constantly hassle for readings.
Review of Wooden Blinds Direct
Felt good value for money but slightly let down but cheap pull cord. One broke first time using. Also no fittings for attaching pelmet to blind which cost GBP 4 for one window to buy double sided velcro
Review of Abel & Cole
It's a great service and whenever I have had to call staff have always been most helpful. I have to question why they have stopped sending invoices but still put a leaflet into each delivery. Surely if saving paper is an issue this should be stopped too. I would also like to know an approx delivery time as recently there have been many different drivers which means delivery is getting later & later. When you are reliant on food for dinner this can be a problem.
Review of Wooden Blinds Direct
Thought blind very good quality and came with plenty of fittings