Marjorie

Hello Marjorie,

Thank you very much for your feedback and for your 5-star review.

We apologize for the excessive number of phone calls and emails you received from us. We understand how this can be frustrating, especially when you are still getting familiar with your new knife. Your comments are very important and help us improve our communication with our customers.

It appears your preferences regarding follow-up communications may not have been updated in our system. We can manually update this for you to ensure you no longer receive unnecessary calls or emails. If you would like us to do so, please contact us at https://support.matsato.com so we can resolve the issue promptly.

Thank you again for bringing this to our attention, and we hope you continue to enjoy your Matsato knife.

Matsato Support Team

Hello Marjorie,
Thank you for contacting us and I am sorry to hear about your recent experience with Blacklane. We regret to hear that we were unable to provide a service for you on this occasion. I have arranged for a manager to reach out to you by phone to come to a resolution together.
There is, of course, no charge for this booking and we have emailed you with a compensation voucher to use on a Blacklane booking, should you choose to use our service in the future.
If you have any questions or wish to discuss this further, please email chris.king@blacklane.com.
Best,
Chris