United Kingdom
Review of El Corte Inglés
After purchasing 8 months ago a very expensive spring mattress it has sunk in the middle - this is totally unacceptable that a 1,200€ mattress should NOT do this.
Looking at their disgusting feedback I do not trust this business to solve my problem. Any help greatly appreciated to get this mattress replaced before legal proceedings start
Review of Violey
FAILED DELIVERY
Failed to deliver, lied saying persons not present - waited all day for home delivery. Company then told me I had to pay for return of failed delivery. Hmmm no don’t think so!!
Company thinks it’s acceptable to deliver to a kiosk instead - WRONG
Reply from Violey
The product was shipped by us on the day the order was placed. On that same day, the customer was also provided with the DHL tracking link via email, allowing the package's every movement to be monitored. The package from Germany arrived in Spain within five days, with a delivery attempt made the very next day. According to the delivery personnel, the recipient was not present at that time, and the package was subsequently taken to a nearby parcel shop. The recipient was informed accordingly. As the parcel was not picked up by the recipient within the designated storage period, the shipment was returned at additional cost.
Review of Correos
Complaint reference 23851226
RECLAMACIÓN FORMAL – PAQUETE LG984536016GB
Presento una reclamación formal por la gestión inaceptable de mi paquete con referencia LG984536016GB.
Mi paquete se encuentra retenido en aduanas desde el 16/04/2026. Cumplí con todos los requisitos exigidos y aboné los gastos aduaneros solicitados para que el envío pudiera ser tramitado y entregado.
Datos del pago:
- Referencia del paquete: LG984536016GB
- Referencia de pago: PR04261016JDF
- Importe abonado: 45,34 €
- Fecha de pago: 21/04/2026
- ID de transacción: O-1dae55679eef3c0c83582f667baa235b
A pesar de haber realizado el pago y de haber incluido correctamente la referencia del paquete, ahora el seguimiento indica que el envío está siendo devuelto al remitente.
Esta situación es totalmente inaceptable. He cumplido con todas mis obligaciones y he abonado las tasas que se me solicitaron. Si Correos no ha vinculado correctamente mi pago con el paquete, no ha gestionado adecuadamente el despacho aduanero o no ha realizado las actuaciones necesarias tras recibir el pago, se trata de un fallo interno de Correos por el que yo no debo ser perjudicada.
He esperado durante semanas mientras el paquete permanecía retenido y he tenido que dedicar tiempo adicional a intentar resolver un problema que nunca debería haberse producido. El nivel de servicio recibido ha sido extremadamente deficiente.
Review of Correosaduanas
Complaint reference 23851226
RECLAMACIÓN FORMAL – PAQUETE LG984536016GB
Presento una reclamación formal por la gestión inaceptable de mi paquete con referencia LG984536016GB.
Mi paquete se encuentra retenido en aduanas desde el 16/04/2026. Cumplí con todos los requisitos exigidos y aboné los gastos aduaneros solicitados para que el envío pudiera ser tramitado y entregado.
Datos del pago:
- Referencia del paquete: LG984536016GB
- Referencia de pago: PR04261016JDF
- Importe abonado: 45,34 €
- Fecha de pago: 21/04/2026
- ID de transacción: O-1dae55679eef3c0c83582f667baa235b
A pesar de haber realizado el pago y de haber incluido correctamente la referencia del paquete, ahora el seguimiento indica que el envío está siendo devuelto al remitente.
Esta situación es totalmente inaceptable. He cumplido con todas mis obligaciones y he abonado las tasas que se me solicitaron. Si Correos no ha vinculado correctamente mi pago con el paquete, no ha gestionado adecuadamente el despacho aduanero o no ha realizado las actuaciones necesarias tras recibir el pago, se trata de un fallo interno de Correos por el que yo no debo ser perjudicada.
He esperado durante semanas mientras el paquete permanecía retenido y he tenido que dedicar tiempo adicional a intentar resolver un problema que nunca debería haberse producido. El nivel de servicio recibido ha sido extremadamente deficiente.
Review of Druni
Review of Fussy
FAILED DELIVERY TWICE IS NOT ACCEPTABLE -
Reply from Fussy
We're very sorry to hear this, Tracey. We've requested your details so we can look into this.
Review of Wise
1 star avoid this awful company - no chat available no telephone call - zero customer service today!!!
Reply from Wise
Hey, Tracey!
You can find our various contact options through here: https://wi.se/help, including chat and phone lines. Just keep in mind that chats might not be available in each region, and some phone lines can have specific operating hours. However, the line shown should be the most convenient option for your area.
Wise
Review of Seguros Auto Genesis
AVOID
💯AVOID THIS HORRENDOUS INSURANCE COMPANY
Have been waiting since October 2025 for this insurance to pay my compensation. They have also ignored Burofax sent, now with my lawyers!
Anything to do with Generali AVOID at all
costs.
When you pay shitloads for a policy for 5 years and get sod all back!!
Review of Vitaldin
Cannot believe how many fake reviews on here - I’ve tried many different sleep aids - these do not work!
Reply from Vitaldin
Good Morning Tracy. We really sorry the product doesn't work for you, but most of our reviews are verified by a number order. They are not fake. Can you provide us your order number? This way, we can see how can we help you
Review of RACE
Absolutely useless company - rude - ignorant - zero customer service -liars - 100% Avoid this sham company. Part of Generali
Review of www.insuranceinspain.com
1 Star to much for this awful company - quick enough to take your money but oh wow different scenario when you try to get your car recovered to your chosen garage for Generali to then fail to deliver your car to said garage - said we have to wait 5 days 😂😂 what a crock of 💩GENERALI 🤬🤬
Review of Generali
1 Star to much for this shit company - quick enough to take your money but oh wow different scenario when you try to get your car recovered to your chosen garage for Generali to then fail to deliver your car to said garage - said we have to wait 5 days 😂😂 what a crock of shit GENERALI 🤬🤬
Review of Moonpig.com
1 start too good
FAILED DELIVERY TO A 93 YEAR OLD LADY - HOW DISGUSTING
SHAME ON YOU
Reply from Moonpig.com
We’re really sorry your order didn't arrive as expected. We know how crucial it is for deliveries to arrive on time. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
Review of Moonpig.com
AVOID
So many complaints in Spain for undelivered cards - constant failed deliveries. My family don’t bother sending cards to Europe any more waste of money as never arrive - or arrive 6 months late. Moonpig STOP this s h i t
service.
UPDATE - As usual Moonpig send automated message - do they care no, nothing will change so just stop using them!!
Reply from Moonpig.com
We’re really sorry your order didn’t arrive. This isn’t the experience we want for our customers. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
Review of Casacialde
AVOID LIKE THE PLAGUE
Seller by easycasa2012 sold us a F grade efficiency dishwasher when he advertised as A+ fake company with horrendous feedback from customers. Now reported to Amazon and ombudsman.
Review of Cdergroup
AVOID THIS HORRENDOUS COMPANY AT ALL COSTS - Nothing but bullies to the vulnerable and elderly. Our poor mum is 93 with dementia these guys are harassing her with bailiffs for someone that doesn’t live there. Police and lawyers now involved. SHAME ON YOU
Review of Russell's British Store
Great service & quick delivery, a tad overpriced to other English food suppliers but overall good.
Reply from Russell's British Store
Thanks Tracey :)
Review of CTT Express
Review of DHL
Horrendous company AVOID this crap delivery service - should be shut down. Customer service is zero help parcel stranded in Seville for no reason whatsoever!!! Never ever use again!
Review of DHL
AVOID this complete trash if a company have no idea how they’re still in operation. DHL reviews are horrendous and true to word. Absolute s h I t company especially the Spanish