One star extremely disappointed experience
I placed an order with DocPeter on March 19, 2025, for a total amount of €318.68. However, I only received products worth €135.25, as confirmed by their own invoice and follow-up email. They promised a refund of €183.43, but more than a month has passed and I still haven’t received anything.
Despite sending multiple polite reminder emails and even attaching the invoice and proof of missing items, I have received no answer whatsoever. I also made it clear that I would not place any new orders until the issue was resolved, but unfortunately, I’ve been completely ignored.
This is an unacceptable way to treat customers. I expected professionalism and transparency, especially when it comes to refunding money for items not delivered.
I strongly advise others to be cautious before ordering from this site. I sincerely hope they improve their customer service and honor their refund commitments in the future.