JoeJ

There were a lot of moving parts in scheduling our itinerary. Franny at Adventure Life responded rapidly whenever I had a question or scheduling update. She did her best in planning what seems to be a wonderful trip within our time window and close to our budget. We had made contact with an representative at another agency at the same time that I contacted Franny. Within 24 hours it was obvious that Franny had outworked the other rep and we remained with her.

Excellent customer service
Customer service responded within 2 hours. The item I purchased had subsequently been reduced in price and the difference was credited by the end of the day.

Superb return process. I ordered the wrong size pedals and realized on arrival. After contacting BTD, a return shipping label was sent and the new pedals were received in 2 days. I did not miss a ride!

I ordered 2 Continental Grand Prix all season tires in special edition black color. The order was even confirmed as such and I then received the standard tires after a 2 week wait (the delivery time however was in line with their estimate). I now have the standard tire which I could have purchased at a similar price from a US vendor. 24 hours later and I have not heard from them. I'm probably stuck with the tires. I don't want to wait for a four week turnaround especially when I have little confidence that they will get it right the second time (and I need tires now).