BlueOcean

Hi Blueocean,

Thanks for your feedback. The app definitely shouldn’t be slow to open — it normally loads immediately — so what you’re describing sounds more like a device‑specific issue rather than the Hive app itself. A few quick checks usually sort this out:

📱 If you're using an Android or Samsung device:
- Clear the Hive app cache
• Go to Settings → Apps → Hive → Storage → Clear Cache
(avoid “Clear Data” unless advised)
- Close background apps
• Tap the three vertical lines at the bottom of your screen
• Swipe away apps you’re not using — this frees up memory and prevents freezing

🍏 If you're using an iPhone:
- Delete and reinstall the Hive app
• Tap and hold the Hive app icon → Remove App → Delete App
• Restart your iPhone
• Reinstall Hive from the App Store and log back in
- Check Background App Refresh
• Go to Settings → General → Background App Refresh
• Set to Wi‑Fi & Mobile Data
• Scroll down and make sure Hive is toggled ON

🔍 General tips for both devices:
• Check for VPNs or battery‑saving apps — these can interfere with app performance
• Make sure your device has enough free storage
• Keep both your operating system and the Hive app updated — updates include important stability fixes

If you still find the app slow after trying these steps, we’re more than happy to take a closer look for you:

💬 Live Chat: www.hivehome.com/contact-us
📱 WhatsApp: +44 7458 029132
☎️ Phone: 0333 202 9614
📲 Social Media: Message us on Facebook or Twitter/X
‼️ Non‑warranty customers please reach out via WhatsApp or social media.

Support Hours – 🕒 Mon–Fri: 9–7 Sat: 9–5 Sun: Closed

Kind Regards ^Lorraine 🙏🏻

Hi BlueOcean, thanks for your feedback and it's great to hear you're happy with our business savings account.

We're always looking for ways to improve, stay tuned!