2018062 KEVIN MCCOLM

Hello Kevin,

We are sorry we have been unable to help after you purchased a transparent wood stain when it appears that you had intended to purchase an opaque paint.

We understand you are frustrated as you took advice prior to making your purchase. Unfortunately, we are unable to comment on this as you did not seek our advice. As the product you ordered is clearly advertised as a translucent stain, it is tinted and performing as expected.

Both our and the product manufacturers customer service teams have taken the time to investigate your concerns at length as well as explain that the product is working as purchased. It does appear that you have simply purchased and used the incorrect product for the finish that you hoped to achieve.

Please do let us know if you have any further questions as our team will be happy to confirm anything further if required.

Kind Regards,
The Paint Shed

Thank you for your feedback.

We're really sorry for the delay and the frustration this has caused you — I completely understand how disappointing it must feel to have been waiting for your order. This is absolutely not the experience we want our customers to have.

I can see that you’ve already been in contact with our Customer Service Manager, Emmie, regarding your order, who is getting this resolved as a priority.

If you would prefer to speak to us directly, you’re very welcome to give us a call on 01164105440 and a member of our team will be more than happy to assist further.

Once again, we’re so sorry for the inconvenience this has caused and we really appreciate your patience while we work to put things right.

Kind regards,
A Farley Country Attire

Dear Customer
Thank you for your review. I’m sorry to hear that your order did not arrive on time.

I hope this issue has now been resolved, but if not, please don’t hesitate to contact our Customer Service department — they will be happy to assist you.

Thank you for your understanding.

Thank you for your feedback, and we're very sorry to hear that you were disappointed with your order.

We’d like to clarify that although we are not affiliated with Lakeland (the kitchenware brand), we are Lakeland Furniture, a separate company that specializes in stylish and affordable furniture. We are not a discount store, and we take pride in offering quality pieces at competitive prices.

That said, we're sorry that the barstools did not meet your expectations. We understand how frustrating it can be when a product doesn’t arrive as expected. Your comments regarding the quality and fit of the item have been taken seriously and passed on to our product team for review.

We can confirm your return has been processed, and we appreciate you giving us the opportunity to resolve the matter. If there's anything further we can do, please don't hesitate to get in touch directly.

Kind Regards,
Shannon

Hello Kevin,

Thank you for taking the time to share your feedback with us.

Please accept our apologies for not meeting your expectations on this occasion.

Should you require any further assistance, please do not hesitate to contact us on customerservice@belstaff.com

Kind regards,

Belstaff Customer Service

Hello. Thank you very much for your review. I am very glad to hear that you are satisfied with the service you received from Animed Direct. Your ongoing support is very much appreciated. Abbi

Dear Kevin,

Thank you for your Trustpilot review.

We are sorry to hear of your recent disappointment with our service.

As explained at the time we apologised for the delay in your return being refunded.

Please rest assured that a full refund has now been issued back to your original payment method and we hope this experience does not discourage you from shopping with us in future.

Our apologies once again for any inconvenience caused

Kind regards

Consortium

Dear Kevin,

Thank you for your review of Budgetlight!
 
We are very sorry to hear that you have received the wrong order. I have checked your order information and can see that you are in contact with one of our customer service employees. They will contact you further to resolve this issue.

Our sincere apologies for the inconvenience.

Kind Regards,
Nicole
Team Budgetlight

Hello Kevin,

Thank you for your Trustpilot review.

We are sorry to hear of your recent disappointment with our service.

We apologised for the delay in your return being refunded.

Unfortunately, we have had members of staff self-isolating due to Covid and this has put us a little behind.

We have received a large number of returns, and are working through them in order of receipt.

If your order has been signed for it will be in the queue.

We apologise for any inconvenience caused and we are happy to assist please feel free to contact our Customer Service Team.

Kind regards

Consortium

Kevin, I’m disappointed with your review, my delay in responding is due to me checking facts, your first review said the costs were £1000 a few hours later you revised it to £1500? I did say I’d pay the costs personally, I asked for a quote which you never supplied. I offered a full refund which you declined (because you had changed the alloy wheels) I offered to collect the vehicle to get it repaired, you declined this offer also. I messaged you on 21st September at 08.52 with a final offer which according to Messenger you haven’t opened or read yet. Finally I’ve spoken to the warranty company who say you haven’t made a claim against the warranty.

Hi there,

Your recycler Uber Link has come back to me regarding your devices downgrade.

The reason for the downgrade was due to heavy scratches and dents.

They have also provided photos.

Your device was originally put down as a working condition however it has been graded as a poor condition due to the very visible scratches and dents.

Please see below what is classed as working conditions.

'Working' Condition Explained (https://support.compareandrecycle.co.uk/hc/en-us/articles/115003687852--Working-Condition-Explained)

If you would like me to forward the photos of your device over to yourself, please contact me :)
I hope this helps.