Proceed at Your Own Risk
I’ve had an extremely disappointing experience with Payoneer. After being locked out of my account for nearly six months with no meaningful assistance, I finally regained access, only to be informed less than a month later that my account had been permanently closed for allegedly violating the company’s Terms of Service. Payoneer refused to explain what specific rule I supposedly broke.
As a busy business professional who only uses Payoneer to pay freelancers promptly, any suggestion that I misused the service is completely unfounded. When I attempted to escalate the issue, I was told not to, and even a letter I sent via FedEx to the CEO was dismissed and redirected back to the same unhelpful customer service department.
This lack of accountability and transparency is unacceptable for a financial institution. It’s especially disappointing given that I had successfully used Payoneer for years to transfer funds to my freelancers. I’ve since heard from several freelancers who’ve had their accounts closed without explanation as well.
If you currently use Payoneer or are considering it, I strongly advise caution. The company has a pattern of freezing accounts, both for customers and their freelancers, and forcing users to go through burdensome verification processes for standard transfers. Thankfully, I’ve since switched to another payment service with 24/7 customer support and a much simpler, more reliable system.
As a warning to others, this was the exact message I received:
“Following our review of your Payoneer account details and activities, which included an extensive investigation and careful consideration, on July 21, 2025, Payoneer chose to cease the provision of the Payoneer Payment Services to you... Payoneer is under no obligation to disclose the reason for the closure.”
July 22, 2025
Unprompted review