Gollum

All good, very smooth experience, great value for money

Train delayed by 4h (!), a lot, due to technical difficulties. It happens, but the way Eurostar handled the issue was next level bad and feels outright disrespectful. No information, no effort, no empathy, from none of their employees during the issue and afterwards. There was no food, not even water, people just waiting on the platform, not knowing what was happening. Eurostar declined reimbursing me the fees I had for food and water. It is a bad bad train company that deserves the last place they had in the recent ranking. They desperately need competition.

The delivery took a long time, much longer than initially indicated, otherwise everything went well and was efficient.

Ist wirklich einfach, geht schnell und spart soviel Zeit und Nerven...es erscheint mir, dass die Zahlung an Flightright wirklich gut investiertes Geld ist. Der ganze Prozess ist flüssig und einfach und überraschend schnell. Bin wirklich voll zufrieden.

Très joli meuble, bon rapport qualité-prix. La livraison s’est très bien déroulée. Tout très bien !

All good, flawless experience 👍

À dépassé mes attentes, vraiment bien fait

tout s'est très bien passé

Shortly before departure my direct flight was changed to a flight with a stop. The new flight departed 3h later and needed 2h more --> 5h of delay. The former flight was operated, it was neither cancelled nor postponed by the airline, just that I did not have a seat on it. I assume travelgenio has the option to it according to their terms, but it is still unacceptable. Not the first negative experience with them, avoid if possible.

As Travelgenio has replied with a statement that makes no sense for my case (once again, the original flight was on-time, but I did not have a seat on it, so it has nothing to do with delays/changes from the airline) and has not, as promised, come back to me, I take away 1 star.

Everything worked out very well