varmstrong

Ordered a Cosima sleep sofa (sovesofa) - when it was delivered the sofa was defective and cannot be used as a sleep sofa. Bolia offered to send someone out to look at it but that took several weeks due to low availability of the person coming out who very quickly said this was a production error but it still took another 2-3 weeks after that to be able to figure out a solution with the customer service team. Customer service both in store and online have consistently been very pleasant to deal with but also very slow to respond / need to be followed up with.

The sofa is now being replaced with a further wait time of 6 weeks and Bolia offered to refund ~5% as an apology. So it will be approximately 3 months after the sofa was agreed to be delivered that I should hopefully finally have the item again.

All in all, not a good experience, and disappointing given the high cost - would probably not buy a bigger item from them again.

I made an order on Silvan. I later needed to call to cancel it - Silvan confirmed on the phone that the order was cancelled but several days later surprisingly tried to deliver the order anyway. They now say that they do not recognise the order as cancelled and have been withholding the full payment sum for some time now(more than 20,000kr). I've asked several times about the timeline for repayment without getting clear responses and keep getting asked why I rejected the order so the conversation keeps going in a circle. When I call they say they can only help on email, but then they do not read the emails I send.

A very confusing and disappointing experience overall. Strongly recommend to avoid for any online deliveries, especially of larger items.

Anton helped me after a wall removal and having new electrical wires installed to put in new plaster on a corner, fix some gasbeton, and paint match.
He was available on short notice, flexible, pleasant to speak with and did a fantastic job at a reasonable price.
The electrician who came back to finish some work also said he was particularly impressed with the quality and the before vs. after.

Overall, fantastic work and would definitely use again - highly recommended.