Ollie

Once I found what I was looking for ordering was easy and the item arrived very quickly. The discount code I found covered the cost of an upgrade to express delivery.

I have used a.o.com several times and always had great service, however this time they have failed me.
I had to order my laptop over the phone due to a problem on the website. I paid £12 for next day between 7 and 12, via DPD. It would appear from the DPD tracking that it is only a 7-7 delivery and if I go to buy the same item on line the expedited delivery is only £6.
I can’t get through to a.o. on the phone and the chat bot is useless.
I’m hoping someone reads this and contacts me!
UPDATE:
I received a call from a.o. and the issue of ever changing delivery charges will be investigated. In the meantime they have fully refunded my delivery charge and restored my faith in their customer service.

The website is really easy to use and transactions are completed quickly.

Free delivery code is all over Facebook and the website but it doesn’t work. I clicked on apply and nothing happened so I put in my card details thinking it would update before payment but it didn’t! Unfortunately on this occasion my bank didn’t want the purchase verified before payment so I was unable to stop the payment. Most annoying!

A quick and easy purchase. Good price and free postage.

My husband died a year ago. Alex were notified by the ‘tell us once’ service snd wrote to ‘the estate’. I sent the form back but they continued to pay his Amazon and Audible subscriptions and take the money from my bank account. Amazon didn’t cancel the account despite my email and a copy of the death certificate. I have rectified that now but on Monday they too £600 from my account. 3 phone calls later and I have not got anywhere! I was promised an email yesterday but it didn’t arrive. I rang again today and spent 29 minutes answering the same questions repeatedly. Eventually spoke to some one who said the email had been generated but not sent as it needed to be checked and would be sent by 9pm tonight. It’s now 8:55 and there’s no sign of it. Looks as though this is going to end up with the ombudsman!
I note they don’t respond to reviews on here- cowards!

My parcel showed ‘out for delivery’ for 2 days then this morning when I tracked it again it showed as delivered at 8pm last night! I was in at that time, no parcel, no note!
We chat told me exactly what I could see in the tracking.

Totally unconcerned that I haven’t got my order and that Hermes haven’t updated the tracking for over 48 hours. It’s clearly been mislaid as the last status had it being returned to sun depot! Person in live chat yesterday was very pleasant but really no help. She said she would ‘reach out’ to Hermes - sounds like she trying to offer support to a bereaved person not chase up a company who haven’t delivered.
The problem is caused by the carrier but Wayfair have the contract with them and are unconcerned!

My order arrived the next day! As I had ordered over a certain amount I got free P&P too.
The eco firelighters are excellent- a couple with a few small pieces of kindling get the wood burner going quickly. There’s no need for news paler or chemical smelling firelighters.

I have bought major appliances from ao.com and been happy with price, delivery etc. However I am seriously disappointed in the after sales for small appliances. After a lot of research and comparison I purchased a Bosch Steam generator iron which is terrible - I have used it for the first time today and it does not produce steam until several minutes after it indicates it is ready to use, there is very little steam and it leaves a trail of water across clothes (leaving watermarks on delicate fabrics) it has taken twice as long to iron the items as with any previous iron and they are not as well ironed. I contacted ao.com and they have referred me to the manufacturer. I can return the item but as I have used it I will only get a 50% refund despite the fact it is not fit for purpose. Im quite sure if I had bought from a high street retailer I would have been able to have a replacement and they would have dealt with the manufacturer.

I contacted Oaktree because we wanted an adjustable bed and their brochure showed a split double which we thought would be ideal for our needs. Alan the salesman came and brought a demonstration bed which we were impressed with; he demonstrated the massage facility too. We found the mattress comfortable and without the demonstration of the massage facility, would not have realised there was anything mechanical inside it. After considering another company we opted to order from Oaktree. Sadly our experience has gone downhill rapidly since.
Firstly a date was arranged for delivery and at 12:45 I get a call from the delivery company to say they had forgotten to load the bed on to the van and would be in touch to arrange another date. This was followed by a call from them where the person spoke as though nothing had happened and this was a standard delivery call, yet when I mentioned the forgotten bed she was fully aware.
Two days later the bed arrived but the headboard was wet, I was told that they would let Oaktree know but followed this up myself. We now ( a month later) have a date for delivery of a new headboard.
It quickly became apparent that there is a problem with my husbands mattress, which has the massage facility, though mine is fine. I contacted Oaktree who sent an engineer out ( an 8 day wait). He listened to my concerns, examined the mattress, took photographs and agreed that he could see and feel the problem. After a week I contacted Oaktree who informed me that they had his report which said there was nothing wrong! They are now sending an engineer from another company to have a look ( another week gone by).
Apparently we have a 10 year guarantee on this bed but I have yet to see any paperwork other than a scruffy photocopy on how the massage facility works. I have been told twice that it will be sent.
I am now waiting;
1. To see what the next engineer says, and if they then report the same to Oaktree,
2. To see if I get my 10 year guarantee as promised.

A huge range of items and styles and a good range of prices. Easy to find just what you want using the filters and good pictures and information to help.