Poor Service
We used this company for our wedding, we didn't know it was posted out to us. Set up was easy but the collection was very poor. We had to post back to them. Upon receiving the package they stated damage was caused. Continious messaging given to pay costs for the damage. I personally packaged the product back to them, perfectly, yet damage was received and not by us. Harrassed continiously to pay with threats of debt collection officers. We asked for proof to it was the product we used that was damaged, nothing received. Very unprofessional and unpleasant to deal with. Never again.
Reply from KRUU
Hey Lee,
thank you for your feedback. We’re sorry to hear about your dissatisfaction with the return process and the follow-up communication.
To clarify the matter and provide full transparency, we’d appreciate it if you could contact us directly via email or by phone. That way, we can go over the details with you and explain our side of the situation.
Your KRUU