Brad Neufeld

Hello, I am being harassed by one of your employees, can you please put me in touch with the higher level management team to relay my experience.

If you ever run into an issue, their customer service is atrocious.

I have been a reseller of Eurocom Laptops for 3 years now, and here is what you need to know.

They sell very high specification machines and the build reliability is reasonable, BUT their customer service is HORRENDOUS.

I mean TERRIBLE. Imagine having an issue with your laptop, and then having to wait through a 4 MONTH return process and they still don't fix the issue. Imagine sending emails and calling for updates, and they respond back to maybe every third one. Imagine when they do respond back, it takes them between 1 week and 1 month. Imagine when you get the laptop back, they don't even fix the problems.

This is exactly what happened to me when I decided to purchase one of the laptops I was reselling for myself.

Also, imagine dealing with tech support that is utterly incompetent when you have 20+ years of experience.

So all in all, please, take my advice, if you ever think that you may have a problem with the laptop you are thinking of purchasing from them, just don't.

You don't want to get stuck in their customer support black hole.

Go buy an Asus ROG or something. Heck, even an HP, as their Tech Support isn't nearly as bad.

$100 for international shipping? Also prices are high which would be OK if shipping was more reasonable..