Paul

Great products until they go wrong then the support is useless. Supplier guarantee also a waste of time. You are on your own. Beware.

I have two batteries less than 6 months old. One has failed and I can’t get any help from Marstek or their supplier here in France. Terrible customer service.

great service, no problems

Service déplorable. J'ai passé une commande en ligne le 3 mai pour une livraison, car il s'agit d'un article très volumineux (plus de 600 €). Depuis, rien. Le magasin de Mérignac ne répond ni au téléphone ni aux e-mails. Le service client ne peut rien faire, car c'est un problème qui relève du magasin.
Mais ils ont mon argent.
Je regrette donc d'avoir fait appel à Castorama.

Merci pour votre réponse.
Le numéro de commande est le 1607065584. Je peux également vous envoyer un relevé depuis mon téléphone indiquant le nombre d'heures que j'ai passées à essayer de résoudre ce problème. Personne ne répond au téléphone au magasin de Mérignac. Il en va de même pour votre service client au 09 74 75 01 74.
J'attends désormais un remboursement intégral. Je ne doute pas que vous allez me faire attendre pour cela aussi.

Just a virtual service so no chance of making contact with them. We got stiffed for an unexpected non refundable £150 before they would release the car even having taken out the maximum insurance available, Beware.
A bland reply. They have my email address, why don’t they make direct contact?

Goods not arrived since 10/01. Difficult to communicate with. Have asked for refund but no reply.
Do not buy from these people. It will give you stress.

J'ai un problème avec les lunettes mais c'est trop loin pour aller les faire rectifier. Elles auraient dû être correctes.

Still not delivered, no replies from customer services. So disappointed as it was a thank you to someone.
Now got to try to get my money back. Avoid these people

I use PayPal to pay for as much as I can, never had a problem. Errors have been resolved quickly and efficiently.
I prefer to use them over my debit card

This is a seriously despicable company that will take you for lots of money and leave you stressed and disappointed.
I really is time that the UK government took some action over their business practices

Never quite understand how companies feel they can trade with such poor customer service. Have waited 4 weeks for a T shirt. Contacting them only results in bland preprepared replies that do not give any real information.
This is a company that deserves its poor score.

As an advertiser with Owners Direct we have over five years received bookings via their web site and have many satisfied clients who come back to us. This last year has seen a significant reduction in the number of enquiries we have received and reading these reviews it does not surprise me that people are looking elsewhere when they want to rent holiday accommodation.
Owners Direct really ought to take this criticism on the chin and fix the problem. It cannot be beyond the wit of man for them to verify their advertisers are legitimate.
As an owner I would prefer that people had trust in my advert.