Kenneth Glantz

I have a Bosch battery-driven Advanced Rotak lawnmower, and they make a battery-driven model called the Advanced Rotak 40-650. I wanted to buy one, Googled it, and found it on Compumail's website. I looked at the site, then looked through the Specifications, then ordered it. When I received it, the largest words on the box were "Corded Lawnmower." Apparently Bosch makes both a battery-driven 40-650 and a corded 40-650. Compumail had neglected to mention anywhere that it was corded. When I contacted them, I asked them to pay for return shipping, because the site listing didn't even mention that it was corded. Compumail's customer service claimed it was my fault, because I had only looked at the Compumail ad, and didn't check the product at the manufacturer's website. I wrote several times. They never acknowledged any fault and never agreed to pay for shipping. (I never opened the box.) This is pretty bad customer service -- blaming the customer for not knowing what should have been written on the product listing. LATER NOTE: Compumail responded that "it is the customers responsibility to read our specifications on our website." I DID READ the specifications on the website. Nowhere in the specifications does it noted that it is a corded lawnmower!

The PostNord dropoff point you chose is a half hour walk from my home. I wasn't given a choice. There are many closer locations.

I sent an order on Aug. 26th, was told it would arrive Sept 5-8. It didn't arrive till Aug. 11, and when it did we were home but the doorbell didn't ring, nor did I get an SMS. When I called I was told the only alternative was to let them deliver to a package store about 1.5 kilometers away. And it's a big package that I can't walk home with. I asked if there were any other alternative and I was told there was not. Much prefer DAO or DHL.

They actually rang our doorbell so we could get the package.

I had asked GLS to ring any doorbell in our apartment house and stick the package inside the front door -- I was only out for a half hour. They didn't do that. I had to go get it and carry it 800 meters home.

It's always good. We often eat vegetarian Indian food, with the sense that meat dishes are better, but vegetarian is better for the planet. We really think the vegetarian dishes at Bindia are just as good. Which is really quite good.

I ordered a health supplement from Makeup.dk. What they sent contained exactly half of what I'd ordered and paid for. (I did not realize this until I'd opened one of three bottles, in part because the label was in Polish.) When I discovered this, I asked them to send the remaining half (which I'd paid for). They refused, and said all I could do was send the unopened bottles back and get 2/3 of the money back. A lot of trouble for me, when it was their mistake, and even then it wouldn't make up for my loss. This is probably against EU regulations. Don't order from these people!
Their response (below) suggests that "it all turned out okay." It didn't. I never received the product I paid for at the price they advertised (which I paid). They reimbursed about half of the difference, after a number of emails. I still believe they did not comply with EU regulations.

Two things made it good. Often curries in DK are homogenous; the ones at Bindia are really quite various and good, the nans puffy and nice, not greasy. This has always been the case. This time the customer service was good. When I ordered and paid online, the printable receipt said it hadn't been paid. I contacted customer service and they immediately made sure the mistake was erased, and then they followed up diligently and well.

I must have clicked on the wrong delivery point. But Bring didn't help.
OK, apparently there are THREE Elite Købmænd stores in Copenhagen Ø, and I must have initially clicked on the wrong one. BUT in your SMS to me AND in your email to me, you just wrote that the package had been delivered to "Elite Købmand" in Copenhagen Ø. No address given. So I went to the wrong place, twice. You should in your SMS and emails provide not just the name but the address of the delivery point.

Very helpful, quick, smart, and kind.

1) Came 15 minutes before arranged time.
2) Cancelled several items, and the only way we could know they were cancelled was to open up the Faktura and see what was there. If you are NOT delivering some items, there should be a heading in the email or a message in the body of the email.

Fast and direct to door, as always.

Service was fine except for one thing. You said you'd be delivering to Elite Købmand. There is an Elite Købmand 2 blocks from our house. You delivered to one that is about a half-hour walk away. The bad part is that when you told us where you were going with the package, both on website and in SMS, you just said "Elite Købmand Østerbro," which describes the one near our house as well as the distant one. The package was a birthday present, we went to pick it up on the day itself, just before the birthday girl was coming over, and of course it wasn't there. How hard is it to put the address of the recipient on the SMS and on the website page?

Amazingly fast. Ordered one day and got it the next morning.

The installation was fine and quick. Part of the order didn't arrive, but they corrected the mistake.

Must be the best Indian in Østerbro. Avoids the familiar trap of having all the curries taste similar. Pleased that there are numerous vegetarian dishes, as there should be w Indian cuisine. Good raita too.

PostNord was communicative about when they would deliver, and left my package at my apartment door when I wasn't home. Which meant climbing four flights of stairs!

If you are looking for naysaying, go to another review. The Emma Original mattress is sublimely comfortable, supportive yet enveloping. It only needed a couple hours of airing before it was ready to use. I've now had it for a few months and am delighted every time I lie down. The only negative was the fact that the box it came in was ripped in a couple places -- but that was the fault of the shipper, not Emma Madras. I will never buy another brand of mattress.

Both lovely. Made a real difference.

good, fast, reliable.