Unfortunately
Unfortunately, not everything you see on Trustpilot can be believed, as they are starting to remove legitimate reviews because the company that the review is about is challenging the reviews and getting Trustpilot to delete them. So, you need to check other review sites such as Google to get the bigger picture. I received a letter from The Renewables People in March. It was a very dubious letter that was extremely misleading. The company waited nearly 4 months to question the review. By that time, I had thrown the letter, so I had nothing to support the review. They have done this with other reviews also, so the score for this company is getting better and better. If a company is going to combat a review of this nature, it should do this within a certain time frame. They had even replied to the review a few days after the review went live. So why do you Trustpilot wait 4 months to ask for supporting documents?
This is unfortunate, as the Trust in Trustpilot is NOT always what it seems!
There is a reason why a review is deleted four months after being posted and it is not because it broke any rules! Hand on my heart, the review was legitimate as were the other negative reviews about the same company.
June 8, 2023
Unprompted review