Top Operations Jobs in Dallas, TX

Provide remote and in-person technical support for Windows and Mac laptops, mobile devices, passwords, software, and hardware. Resolve tickets, calls, and chats using remote access tools and ServiceNow, escalating issues when needed. Support first-call resolution and assist with onboarding and training new technical support agents.

Leads a multi-team auto refinance operation, overseeing customer escalations, fraud operations, specialty operations, coaching, training, vendors, and customer experience. Manages three people leaders and approximately 40 associates while coordinating with external call center and funding agents. Develops operational strategy, process improvements, reporting, escalation frameworks, training programs, and associate development initiatives. Uses data and cross-functional partnerships to resolve customer and process issues, maintain fraud controls, improve performance, and support business decisions.

Lead enterprise strategy development, capital allocation, financial modeling, market analysis, and cross-functional execution for defense technology initiatives. Support strategic planning, evaluate portfolio and investment tradeoffs, develop business cases, drive acquisition and integration efforts, establish performance cadences, and resolve execution bottlenecks. Partner with senior stakeholders across a technology-driven organization to translate strategic priorities into measurable growth and operational outcomes.

Lead enterprise strategy, capital allocation, financial modeling, and cross-functional execution for defense technology growth. Evaluate portfolio investments, market opportunities, and risk-adjusted returns while translating strategic priorities into measurable operating plans. Lead acquisition and strategic investment integration, establish governance and performance cadences, track synergies, resolve bottlenecks, and influence senior stakeholders across technical and business functions.

Supports custody and clearing operations focused on ACATS, non-ACATS, and direct account transfers. Processes requests, resolves transfer failures, performs supervisory oversight, ensures regulatory compliance, identifies irregularities and fraud risks, responds to internal and external inquiries, and escalates issues appropriately. The role also assists with training, policy implementation, reporting, and project-oriented operational improvements.

Provide remote and in-person technical support for laptops, mobile devices, software, hardware, password resets, and other end-user issues. Resolve requests through tickets, calls, chats, and remote access tools while tracking escalations in ServiceNow. Support first-call resolution and assist with onboarding and training new support agents.

Supports branch operations and customer experience by processing teller transactions, resolving operational issues, introducing customers to bankers and digital services, and identifying financial needs. Assists the branch manager with scheduling and operational tasks, manages risk and compliance requirements, handles escalated concerns, and motivates team members. Requires bilingual Spanish and English proficiency, customer service experience, and willingness to work most Saturdays.

Supports daily mutual fund custody and clearing operations by processing purchases, redemptions, exchanges, and transfers; reconciling accounts; resolving discrepancies; responding to client and correspondent inquiries; completing supervisory reviews; and maintaining regulatory compliance and reporting. The role coordinates with fund companies, transfer agents, clients, and internal teams while assisting with training and policy implementation.

Supports Corporate Actions and Market Operations through corporate action research and processing, exchange option listings, trade processing, audit evidence preparation, control testing, management self-testing, process improvement, and the transition from ENCORE to Ovation. The intern will also create job aids, procedures, and training materials and participate in User Acceptance Testing while gaining exposure to financial market operations.

Leads Apex Fintech Solutions’ Operations division, overseeing custody and clearing functions including settlements, corporate actions, banking, regulatory reporting, and investor communications. Defines operational strategy, drives AI and automation adoption, improves efficiency, manages budgets and performance metrics, develops senior leaders, and ensures regulatory compliance and risk mitigation across a large, complex organization.

Own and execute strategic initiatives across the Data & Analytics organization, drive process improvement and automation, facilitate cross-functional working groups, support executive decision-making, and prepare leadership communications. The role requires strong problem-solving, stakeholder influence, commercial judgment, risk and controls awareness, organizational skills, and the ability to manage priorities in an ambiguous environment.

Leads an 11-person brokerage operations team supporting transfers of assets and account maintenance. Oversees service performance, operational controls, principal reviews, complex cases, audits, coaching, and employee development. Partners with cross-functional teams to resolve operational challenges and improve processes through root-cause analysis, automation, AI-enabled tools, and continuous improvement. Requires FINRA Series 7, 24, and 53 licenses plus brokerage operations expertise.

Leads daily operations processing for Commercial Banking Operations, providing team guidance, training, mentorship, and issue resolution. Handles complex escalations involving banking transactions, remittances, cash application, payment exceptions, and account activity. Supports process improvements, coordinates revised procedures, researches discrepancies, applies compliance requirements, and collaborates with internal customers and departments. The role requires accurate transaction processing, independent judgment, regulatory awareness, and effective management of competing priorities in a hybrid environment.

Support telecom network operations through alarm and event monitoring, incident tracking, troubleshooting, maintenance coordination, log and performance analysis, change management, documentation, and status reporting. Develop automation scripts and DevOps pipelines, contribute to AI-driven predictive operations use cases, and improve operational dashboards and playbooks while working with engineering, security, and service teams.

Supervises daily operations of a seasonal tax office, including staffing, scheduling, customer service, compliance, return accuracy, reporting, and employee development. Leads recruitment and onboarding, coaches staff, resolves client concerns, executes local marketing initiatives, and maintains organized office documentation. The role requires tax preparation knowledge, PTIN eligibility, strong leadership, and availability for evenings and weekends during peak season.

Maintains intellectual property systems through audits, data cleanup, and validation; supports matter opening and staffing updates; develops recurring and ad hoc reports; and assists with automation initiatives that improve operational efficiency for IP teams and practice groups.

Lead NORY’s Dallas-Fort Worth expansion and summer camp operations. Develop the regional growth strategy, secure school and community partnerships, recruit and manage local educators, oversee budgets and P&L, ensure childcare and safety compliance, and drive family outreach and enrollment. Collaborate with New York headquarters on training, resources, brand alignment, and operational execution while building scalable systems for the new market.

Leads property and other claims operations teams, overseeing coaching, quality review, staffing, productivity, escalations, process improvement, regulatory compliance, and operational risk management. The role requires extensive claims-handling and leadership experience, insurance adjuster licensing, data-driven decision-making, and occasional travel. Advanced property claims software expertise, catastrophe claims experience, and insurance industry designations are preferred.

Leads internal IT systems and operations, including identity and access management, endpoint management, IT support, onboarding and offboarding, asset and SaaS lifecycle management, automation, vendor relationships, and compliance partnerships. Manages a small IT team, improves service processes, supports audits, strengthens security controls, and delivers scalable technology services for a distributed workforce.

Creates and maintains process documentation, maps workflows, supports Lean and continuous improvement initiatives, tracks KPIs and benefits, coordinates training materials, and collaborates with stakeholders to standardize and optimize operational processes. The role also manages document version control, identifies risks and data-quality issues, monitors implemented processes, and occasionally visits company facilities for process assessments and improvement projects.

Manages a portfolio of North American vehicle-rental licensees, improving operational and revenue performance, supporting market expansion, and onboarding operators. Maintains partner relationships, monitors customer service and NPS results, coordinates cross-functional issue resolution, supports rate setting and vehicle availability, administers operational systems, delivers training, and manages licensee requests, IT issues, damage claims, reporting, and accounting-related queries.

Supports claim professionals by responding to customer inquiries, documenting and managing claim files, processing payments and expenses, maintaining records, preparing operational and financial reports, handling correspondence, and performing financial control assessments. The role also coordinates claim assignments, records requests, document preparation, data corrections, and office supplies while ensuring accurate and timely transactions.

Oversee daily operations of a seasonal tax office, including staffing, scheduling, customer service, compliance, reporting, and performance management. Lead recruitment, onboarding, training, and coaching for office employees. Monitor tax preparation accuracy, maintain documentation, resolve client concerns, execute local marketing initiatives, and ensure adherence to company procedures and applicable regulations. The role requires evening and weekend availability during peak tax season.

Conducts quality audits across insurance operations, including customer service, new business, underwriting, and policy services. Reviews work for accuracy, completeness, and compliance; documents findings; identifies trends, root causes, and process gaps; provides feedback to leaders; and supports corrective actions, audit program development, regulatory alignment, and continuous improvement initiatives.

Leads strategic and operational execution for Omnicell’s 340B TPA business, overseeing business planning, performance management, process optimization, customer operations, compliance, risk management, transformation initiatives, and cross-functional governance. Partners with Product, Technology, Finance, Compliance, Sales, Customer Success, and Operations to improve scalability, customer outcomes, financial performance, and service excellence. Builds and develops a high-performing business operations organization while supporting platform modernization and regulatory compliance.