I do not recommend their customer…
I do not recommend their customer service at all. They refused to take responsibility when I reported that the order never arrived. Instead, they told me that to have the product sent again, I had to leave a good review and send them proof of it; only then would they ship the order. It feels like extortion to me. I would rather lose my money and give them the rating they deserve.
Since they want to clean up their image with their response to my review, here is a copy of one of the emails.
SUPPORT (Fytoo)
Aug 18, 2026
This is Mirelle from Fytoo. Thanks for contacting us and sorry for keeping you waiting.
Thank you for your reply.You can click this link to leave us a positive review:
and send us a screenshot.We will deal with it for you when we receive it.Thank you very much!
Reply from FYTOO
We sincerely apologize for any inconvenience caused.According to our communication records, after we confirmed that you had not received your package, we immediately offered to resend a new order for you.We would like to clarify that we never intended to shift responsibility for your missing‑delivery issue, nor did we require you to leave a positive review in exchange for resending your order. A favorable review is never mandatory.We would be happy to arrange a resend for your order immediately. Please feel free to contact us if you have any questions about this solution. Thank you for your understanding.