Ordered 36 units of one item for home delivery but only received 18. Driver informed us this was a regular occurrence since the pickers can't count! On reporting the incident to the service centre, the advisor took a casual approach and seemed uninterested in rectifying our order. We were told the balance of our order would not be made up and a refund would be sent in a few days possibly longer. Totally unacceptable customer service and will no longer trade with such a flippant and disrespectful company.