I rented a vehicle through Lyft’s Flexdrive program at the 1754 N Main St location in Los Angeles. The vehicle I received was extremely dirty and the seats were in terrible condition.

I contacted them the next day because I wanted to exchange or return the vehicle. I was told they would not exchange it and that the condition was basically considered normal wear. I was also told that if I returned the vehicle, I would still have to pay the full weekly rental price.

That put me in a difficult position because I needed the vehicle to drive and earn money. I also couldn’t simply return it and immediately rent somewhere else because I would have had to wait for my deposit to be returned.

I was uncomfortable driving the vehicle every day, especially knowing I was expected to pick up Lyft passengers in it. I expected a rideshare rental vehicle to be provided in much better condition and expected Lyft/Flexdrive to offer a reasonable solution when I reported the problem.

Based on my experience, I would not use Lyft’s Flexdrive rental program again.