I had 2 flights get cancelled which is not necessary a big deal, it happens. The bigger problem was when I called to reschedule, I was on hold waiting for someone for an hour, when they finally answered they got my info and put me back on hold, after half an hour the call dropped. So I called back and waited another hour before someone answered only to get told they "couldn't do anything" because even tho they issued the ticket the plane belonged to someone else so I actually needed to reschedule with them. 2.5 hours of waiting on the phone for them to just point me somewhere else instead of helping. They seriously need to consider implementing callbacks like all other modern companies with longer wait times.