Bait and switch to close the deal
Trustline uses bait and switch sales tactics. They set a price, have you sign a contract, and then start to give you realistic quotes. I was originally quoted $850, signed a contract, and was required to pay a $200 deposit. I was told my car would get picked up that day....then the next day....then the next day. Then you start to get real quotes and realize the original price was just set to get you in the door and you start to get real quotes from real carriers.
In the end, I paid $1300 to ship the car and it took almost 2 weeks....which is probably about what I expected before having them confirm multiple times that it would be $800 to get the deposit. I hate that I couldn't have gotten a realistic quote from the beginning and been able to make an informed decision.
Reply from Trustline Carriers
Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration regarding pricing and timing.
As a licensed auto transport broker, initial quotes are based on current market conditions and are estimates, which can change depending on carrier availability, route demand, and scheduling. We always aim to secure a carrier at the quoted rate, but in some cases adjustments are necessary to complete the shipment.
At this time, we are unable to locate your order in our system based on the information provided in this review. We would like the opportunity to review your case and address your concerns directly.
Please contact our support team at support@trustlinecarriers.com with your order ID so we can investigate and work toward a resolution as quickly as possible.