I placed an order at the beginning of June to have a solar hot water system installed to replace a faulty hot water system. The installation was cancelled the day before because of expected rain forcasted. It did not rain on the installation day. I was promised a call on the Monday to reschedule. No call came so i contacted them. They could not give me a new date imediately but promised a call back. No call back came. I called again and still i could not be given a new date but promised a call back. No call came. I then received my monthly electricity bill and it was $960 for the month and i called again explaining the urgency of the installation and complained. I was put through to a gentleman who promised he wold try to have a plumber come out and fix my old hot water as a courtesy while i wait. He was going to call me the next day. No call back. I then cancelled the order via an online customer service enquiry and an email to the accounts department. I had no response to my email or request for refund of my deposit. I called the 1300 number and was told that my email had been received and filed and that i would have to wait until the party run of the 15th July for my refund. I received a call from the gentleman who promised the urgent repair the Monday after I cancelled the order telling me he had arranged a plumber. I advised him I had already replaced the tank the week before and cancelled my order and am awaiting my refund of the deposit. 15th July came and went and no refund. I called solarhart on the 20th and was told that no refund request had been issued by the manager and they would look into it and call me back and i may get the refund this Wednesday. It is now the 23rd July again no refund and again i will need to initiate a call for my refund as it still has not been received.