Unfortunately, my experience with Alamo ended with a disputed damage claim of €965.28, despite the vehicle being returned personally to an Alamo employee at the Friedrichshafen location on 21.05.2026.

I handed over the keys in person and specifically asked for a return inspection. I was informed that an inspection was not necessary, and no damage was mentioned at the time of return. The deposit was subsequently released.

Weeks later, I received a damage claim alleging a burn hole in the driver's seat. What I find concerning is that no damage was documented in my presence during the return process, while the documents later provided to me indicate that the TÜV repair-cost assessment was commissioned on 01.06.2026, approximately 11 days after the vehicle had already been returned.

I have my own photos from the day of return showing the interior, driver's area, footwell, instrument cluster, roof, and exterior of the vehicle. I have therefore formally disputed the claim and requested the complete documentation, original photographs, metadata, pre-rental condition records, and evidence linking the alleged damage to my rental period.

I will leave others to draw their own conclusions, but my advice is clear: always insist on a documented return inspection and take extensive photos and videos of the vehicle when returning it.