Dear AliExpress Escalation Team,

I am writing to submit official, non-refutable evidence regarding the non-delivery and customs rejection of my Choice DDP order.

1. Official Logistics Status (Speedaf / 17TRACK - Tracking #MA052781271R):
As per the official tracking system updated on July 16, 2026, the status explicitly reads:
[Morocco] Clearance Exception [Import clearance failure, Product is not for personal use]

2. Local Carrier Statement (MedAfrica Express):
The local delivery company confirmed in writing that individual customs clearance cannot be processed by the recipient, and that the package return must be initiated directly by AliExpress / Seller.

Summary & Claim:
The package was officially rejected by customs on July 16, 2026.
The item was NEVER delivered to me and remains strictly in carrier custody / returning to sender.
Under Moroccan regulations, individual customs clearance certificates are not issued to buyers for commercial rejection. The attached 17TRACK / Speedaf system status is the ONLY valid official proof available.
Since I paid under the Choice service and the package cannot be cleared or delivered, keeping my funds violates Buyer Protection policy.
I demand an immediate FULL REFUND of $87.08.
Attached:
Official 17TRACK / Speedaf Tracking System Screenshot showing Clearance Failure.
Official Written Communication from local carrier MedAfrica.