Hi Melanie,
Thank you for your feedback. We're so sorry to hear about your experience and sincerely apologise for the lack of response to your emails and social media messages. This is certainly not the level of service we strive to provide, and we completely understand how frustrating it must have been to reach out multiple times without receiving a reply. We're pleased to hear that you're happy with the product, but we're very disappointed that our customer service let you down. We'd love the opportunity to look into this and make things right. Could you please email me directly at steph@theoodie.com with your order details? I'll personally investigate what happened and ensure your concerns are addressed as quickly as possible. Thank you for bringing this to our attention, and again, please accept our sincere apologies.
Take care,
Steph x