My order was delivered to an empty shop up the road from my address. The address was correct on the parcel. So postNL problem. I discovered this while waiting to hear about the search the vendor launched with PostNL. The time waiting is painfully long, which is why I investigated myself. Unfortunately the shop owner would not be able to access the empty shop until 2 weeks later. In the meantime I contacted CS finding this unacceptable. Whereas the various people were kindly trying to sort this, that replacement package which was sent to the local branch also failed to arrive. Now I’m told I again have to wait for a new PostNL search despite the first search still not resolved. I WANT MY MONEY BACK. But not possible. Unacceptable. The retail clerk at the shop was not happy with my attempts to resolve this in the shop. I do understand it actually had nothing to do with them. But then she had the temerity to speak to me as if I was an idiot. My Dutch is not perfect, I do make mistakes. That does not mean I’m stupid. I will never use the online platform again, nor will I step into the branch.