Timely Home customer since 2022, I was very satisfied with them until Timely migrated backend from Adelaide Bank to Bendigo Bank in December 2025, and introduced their new total nightmare Timely app. Since migration, I have faced serious issues in accessing statements and reports on my balances. Home loan balance statements are now generated once a 6 month - that also you have to beg support on chat. Offset statements never generated on time, again beg to support on chat. There was no prior communication around change of statements and frequency. I will not recommend Timely to anyone because they lack reliability and service for a Home loan operator. I raised this issue in a tribunal - in response all they did was finger pointing and blaming Bendigo for their inability to generate statements.