I am in the process of trying to find out where my parcel actually is. Speaking to customer service is frustrating as I get treated as though my concerns aren't valid. They are now starting a second investigation into the parcels whereabouts. So I'm guessing that in another 24-48 hours I'll have to call them again as getting back to me and letting me know what's going on is not something that they do. Like other people who have written reviews I would definitely not deal with them again and will be checking to see who is sending the parcel in future. If it's this totally untrustworthy and incompetent company no deals will be made. Stay well clear of these rude incompetent shitheads