False advertisment and horrid customer service
If you have a problem with Topdrinks, then the communication is non-existent! I ordered three bottles of liquor, which arrived much later than anticipated. While the delay was annoying, it was not a deal breaker. Unfortunately, one of the bottles broke during transport.
Since then, I have contacted the company several times by email and phone, but I have not received a single response or even an acknowledgment of my messages. They never answer their phone, even during their stated opening hours. Their claim that they respond to messages within one business day is simply not true in my experience.
I cannot recommend this company. As tempting as their prices may be, if anything goes wrong with your order or you need customer support, good luck getting an answer. The advertised customer service and guarantee appear to be misleading. Stay away.
Reply from Topdrinks
Dear customer,
Thank you for your review. We apologize that your order was delivered later than expected and that one of the bottles was damaged during transport. We fully understand that this is particularly frustrating, especially since you not only had to deal with a delivery delay but also with a product that did not arrive in good condition.
It is even more frustrating to read that you received no response to your emails and were unable to reach us by phone. That is not the service we aim to provide, and we fully understand your frustration regarding this, especially when you need to be helped quickly at that very moment.
We take your feedback regarding our accessibility and communication seriously and use it to improve our processes. If you would still like to share your order details with our customer service via email, we would be happy to look into a suitable solution with you.
Our apologies for the inconvenience you experienced and thank you for sharing this with us.
Kind regards,
Team Topdrinks