Placed an order that couldn’t be delivered and was returned to Topdrinks. A month later, I still haven’t received my refund. They don’t respond to emails, phone calls, or their online chat. Ridi... See more
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Great prices, great selection BUT I will never order again as long as DPD is the only shipping option. Horrible experience as always. Edit: Changed it from 1 to 4 Stars. My Order never arrived but... See more
Company replied
No problems here. I ordered a Ltr of Campari (can't buy in France now) and it was delivered a week later - as expected, delivery delays with Christmas rush. Insured by Trusted Shops who you contact i... See more
I still can’t believe I have discovered this shop only now. Have ordered 10 bottles of single malt right away (successfully received). I was not able to find anything with these price tags (even clos... See more
Company details
Written by the company
Topdrinks.nl - Uw online dranken specialist met ruime keuze Uw online dranken specialist. Met een ruime keuze van meer dan 9000 artikelen en scherpe prijzen, bent u bij Topdrinks altijd aan het juiste adres. Als het nu gaat om een exclusieve rum, een Nederlandse likeur, een goede gin of een lekkere champagne: we hebben het allemaal. We streven naar een goede service, daarom vandaag besteld is morgen in huis. (inclusief levering op Zaterdag) Dit kunnen we waarborgen door ruime stock posities aan te houden. Wanneer u op zoek bent naar cadeaus, weten wij zeker dat u bij Topdrinks.nl zult slagen. Kijk onder het kopje geschenken voor een overzicht van leuke producten die perfect zijn om cadeau te geven. Topdrinks is een onderdeel van Distrelux.
Contact info
Rondeboslaan 35 , 9936BJ, Delfzijl, Netherlands
- +31 (0)85 80 82 151
- info@topdrinks.nl
- topdrinks.nl
3.6
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
If I could give 0 stars, I would!
If I could give 0 stars, I would.
I ordered from their fake Danish website, thinking they would ship here in Denmark. They lost two of my packages (and I only ordered five bottles!), took forever reacting ot my emails and calls - as in, forever! And then told me the last two bottles were on their way... after which they suddenly credited them. So not on their way. Useless! Will never ever buy from them again. STAY AWAY!!!!
27 August 2026
Unprompted review
Reply from Topdrinks
Dear customer,
Thank you for your review. We are sorry to read that you had this experience. We fully understand that it is frustrating when an order does not go as expected, especially when the communication and handling are subsequently unsatisfactory. Our sincere apologies for the inconvenience caused and the damage to your trust. We take your feedback seriously and regret that we were unable to provide the service you expected from us in this case.
Kind regards,
Team Topdrinks
Still no refund after more than a month
Placed an order that couldn’t be delivered and was returned to Topdrinks.
A month later, I still haven’t received my refund. They don’t respond to emails, phone calls, or their online chat.
Ridiculous customer service. I definitely wouldn’t recommend ordering from them.
25 August 2026
Unprompted review
Reply from Topdrinks
Dear customer,
Thank you for your review.
We are very sorry to hear that your order could not be delivered, was returned to us, and that you have now been waiting a month for your refund. We fully understand that this is particularly frustrating when, in the meantime, you have received no response from us via email, telephone or chat.
We sincerely apologise for this lack of responsiveness and the delay in refunding your order. This is absolutely not the level of service we aim to provide. We take your experience seriously and understand that this situation has severely damaged your trust in us. We are sorry that we have let you down in this regard.
Kind regards,
The Topdrinks Team
Very competitive prices
Very competitive prices, good selection of whisky
1 August 2026
Unprompted review
I have had nothing but a very bad…
I have had nothing but a very bad experience with Topdrinks, my order was never delivered, and that was 1 month ago, yet I still await my refund 🙄 even after several emails. Their promises are never fulfilled. Do not use.
22 June 2026
Unprompted review
Customer Service = Chatbot/ignorant representatives.
They have customer service only via email. That wouldnt be an issue, unless they use chatbot or chatbot-quality personnel. The main issue comes from their external solution which forces shipping adresses only be selectable from a certain list which is only working properly for NL, yet they use it for EU-wide address seelction. I asked them to find a solution to add my address either manually, or report the issue to their third-party provider, but they dont care, replying only bullshit for my first email, and not even responding thereafter. I reported the issue several times, but they dont care. Other than that, their shipping to other addresses (which can be added) had no problems
On the next go, I wrote them as a response to their ansswer here. Their next level customer service solution was to tell me, that unless the address is officially (on government site) is registered, their 3rd party solution cant handle it (which I already figured and told them). Yet, the did not manage to offer any manual solution, and on my next email, they ignored me again completely - as if they ignore any followup responses on a single email thread and close the issue as soon as they send a reply (no matter it is relevant, helping or whatsoever) - And they are aware of the issue very vell, they just don't want to add an address in their DB manually.
17 July 2026
Unprompted review
Reply from Topdrinks
Dear customer,
Thank you for your review. We are sorry to read that you experienced so much frustration regarding adding your shipping address and the communication surrounding it. We fully understand how frustrating it is when a technical problem remains unresolved and you feel unheard.
We take your feedback regarding address selection within the EU and our communication seriously. While shipping to other addresses went smoothly, this naturally does not alter the fact that you did not receive a suitable solution for your specific situation.
We would still like to investigate what went wrong and how we can improve this. If you would send us your order number or the details of your previous contact via email, we will gladly review your report and discuss it with the relevant supplier where necessary.
Thank you again for your honest feedback. This helps us to further improve our service.
This response acknowledges the customer's emotions, remains professional, and invites a follow-up without coming across as defensive.
Kind regards,
Team Topdrinks
Very fast delivery and clear…
Very fast delivery and clear communication. A wide choice of spirits. No delays.
13 July 2026
Unprompted review
F*** DPD shipping
Great prices, great selection BUT I will never order again as long as DPD is the only shipping option. Horrible experience as always.
Edit: Changed it from 1 to 4 Stars. My Order never arrived but the customer service was very good regarding a refund. Still please fix your shipping
6 July 2026
Unprompted review
Reply from Topdrinks
Dear customer,
Thank you for your review. It is nice to read that you appreciate our prices and our wide range. At the same time, we are sorry to hear that your experience with the delivery via DPD has meant that you do not wish to order from us again.
We understand that the delivery experience is an important part of the overall ordering process. When a delivery does not go as expected, this can cause a lot of frustration, even though the delivery itself is handled by our transport partner. We take your feedback regarding DPD and its impact on your customer experience seriously and will include it in our evaluation of our delivery options.
We apologize for the inconvenience you experienced. We hope that in the future we can still offer you the service that matches the quality you expect from our range.
Kind regards,
Team Topdrinks
I ordered coconut syrup but they didn't…
I ordered coconut syrup but they didn't deliver it and blocked my email from writing. Don't order with them! They r thieves.
4 April 2026
Unprompted review
Reply from Topdrinks
Dear customer,
Thank you for your review. We are sincerely sorry to hear that you have not received your order and that this has left you with a very negative impression of our service. We understand that this must be frustrating and disappointing, especially when you expect an order to be delivered correctly and subsequently experience difficulty contacting us.
We would like to emphasize that we take such situations seriously and would like to investigate what happened to your order and your contact details. Blocking an email address is not intended to make contact impossible for customers; therefore, we would like to look into the cause of this.
We kindly request that you contact us with your order number or other order details so that our colleagues can review your file and work with you to find a suitable solution.
We apologize for the inconvenience and thank you for bringing this to our attention.
Kind regards,
Team Topdrinks
They do not answer
Do not buy on this site, I ordered 2 bottles of tequila on 21 may…. 16 june still nothing tried to contact them and nothing. So basically i lost my money which is 125€ 👍🏻
20 May 2026
Unprompted review
Reply from Topdrinks
Dear customer,
Thank you for your review. We sincerely apologize that your order from May 21st has not yet arrived and that you have been unable to reach us. We fully understand how frustrating and concerning this is, especially when it takes so long and you receive no clarity or response in the meantime.
This is not the experience we want to provide. We would like to investigate and resolve this for you as soon as possible. Could you please share your order details with us again via email? That way, we can immediately check what happened to your shipment and offer a suitable solution, such as a backorder or refund.
Our apologies for the inconvenience and thank you for your message.
Kind regards,
Team Topdrinks
False advertisment and horrid customer service
If you have a problem with Topdrinks, then the communication is non-existent! I ordered three bottles of liquor, which arrived much later than anticipated. While the delay was annoying, it was not a deal breaker. Unfortunately, one of the bottles broke during transport.
Since then, I have contacted the company several times by email and phone, but I have not received a single response or even an acknowledgment of my messages. They never answer their phone, even during their stated opening hours. Their claim that they respond to messages within one business day is simply not true in my experience.
I cannot recommend this company. As tempting as their prices may be, if anything goes wrong with your order or you need customer support, good luck getting an answer. The advertised customer service and guarantee appear to be misleading. Stay away.
11 June 2026
Unprompted review
Reply from Topdrinks
Dear customer,
Thank you for your review. We apologize that your order was delivered later than expected and that one of the bottles was damaged during transport. We fully understand that this is particularly frustrating, especially since you not only had to deal with a delivery delay but also with a product that did not arrive in good condition.
It is even more frustrating to read that you received no response to your emails and were unable to reach us by phone. That is not the service we aim to provide, and we fully understand your frustration regarding this, especially when you need to be helped quickly at that very moment.
We take your feedback regarding our accessibility and communication seriously and use it to improve our processes. If you would still like to share your order details with our customer service via email, we would be happy to look into a suitable solution with you.
Our apologies for the inconvenience you experienced and thank you for sharing this with us.
Kind regards,
Team Topdrinks
No answers and long delivery time
Update
The customer service finally answered and tried to find a solution to the missing packages. But now they have not answered for a week and are ignoring my messages. They have not yet refunded me for the missing packages.
Original post
I ordered a lot of bottles for a party. So they decided to send it in 5 different packages. 16 days after I have ordered I have still only recieved 3/5 packages. With one just being stuck in transit and the other one not even being send yet. I have contacted customer service several time but they have not answered.
28 May 2026
Unprompted review
Reply from Topdrinks
Dear customer,
Thank you for your review and for sharing your experience. We are sincerely sorry to hear that your order was not delivered all at once and that you have been waiting for part of your shipment for so long.
We fully understand how frustrating this is, especially when you needed the order for a party and are now faced with multiple packages and missing deliveries. Furthermore, the fact that packages are delayed or have not yet been shipped, and that you are not receiving a response from our customer service, is not the service we aim to provide. We apologize for this.
Although shipments are sometimes sent in multiple parts for logistical reasons, this should be communicated clearly and promptly, and as a customer, you should be able to count on a quick and correct follow-up in the event of problems. In this case, we have fallen short in this regard.
We would like to investigate and resolve this for you as soon as possible. Could you please send us your order details via email? We will then process your report with priority and provide you with a substantive response.
Once again, our apologies for the inconvenience and thank you for bringing this to our attention.
Kind regards,
Team Topdrinks
Delayed by more than a week and lost…
I ordered one bottle and paid for the delivery 75dkk which is higher than average. Unfortunately, the bottle neither arrived in 2-4 days, nor the week after. When I contacted support, they were as useless as they could be, "assuring the delivery will be done soon" which made no sense given that the parcel was stuck in the sorting. If you are intending to buy anything, especially a gift, like in my case, I would go with another company - its a shame to tell your friend that his birthday gift is nowhere to be found and dont having clear understanding of where they are in terms of delivering it
Update: i received bottle 2 weeks and a bit after expected time
12 May 2026
Unprompted review
Great selection - lousy and inflexible customer service
Great selection, but hopeless customer service. On one order an item was out of stock, fair enough, but they wouldn't let me select an alternative, just refunded the o.o.s. item so I had to order elsewhere. Last order, the bulk of it got damaged in transit - not their fault, but customer service was slow to reply, and even after stipulating I wanted the goods I ordered sent out, and not a refund, they say they will refund the order, so now I have to pay delivery fees if I want to re-order the goods. Oh, and to cap it off the'10% of your next order voucher' I received on the part of the order that did make it through - of course doesnt work.
Update to this. After a quick, and professional reply from Sam. I wrote to customer service, explained the situation, and got a very short reply, just with a discount code, which doesn't cover the shipping cost. I don't even have the initial order refunded yet. Not impressed. Down to 1 star now. I was prepared to give them another chance, but customer service doesn't reflect the professionalism of the replies given here.
22 April 2026
Unprompted review
Reply from Topdrinks
Dear customer,
Thank you for your review. We are sincerely sorry to read that you encountered frustrating situations multiple times. That is not the experience we want to provide.
Regarding the first order, we understand that it is disappointing that you were unable to choose an alternative when an item turned out to be out of stock. With your subsequent order, it is also particularly unfortunate that damage occurred during shipping, and that our communication and handling regarding this were slow and insufficiently clear. Especially since you explicitly indicated that you still wanted to receive the products, this should have been handled better.
Regarding the automatic refund and the shipping costs for a new order: we understand that this feels unfair in your situation. We would like to look for a suitable solution together with you, as this is not the experience you should expect.
Naturally, the problem with the discount code for your next order should also not occur. If it does not work, we are happy to resolve this for you and ensure that you still receive what you are entitled to.
We would like to rectify this properly with you. If you contact our customer service and share your order details, we will ensure that this is handled personally and that a suitable solution is found for both the shipping costs and the discount code.
Thank you for your patience so far, and once again, our apologies for the inconvenience.
Kind regards,
Sam
No mail response
Normally, 5 star fast deliveries.
However, several mails since 23rd last month is never responded. I give up and find a more trustworthy vendor
23 March 2026
Unprompted review
Reply from Topdrinks
Dear customer,
Thank you for your review. Normally, we are indeed known for our fast delivery, and we sincerely apologize that in your case, this was not accompanied by a timely response to your emails.
It is absolutely not our intention for messages to remain unanswered, especially for such a long period. We fully understand that this has damaged your trust and regret that you are considering ordering elsewhere as a result.
We take your experience seriously and are using this to improve our communication. Should you wish to give us another chance, we are ready to rectify the situation.
Thank you again for sharing this with us.
Kind regards,
Sam
Drinks arrived smashed and no refund or replacements offered
Delivery arrived after 3 weeks with half of the bottles smashed because it was poorly packed. After many many email exchanges and many weeks later, top drinks refused to replaced the smashed items and could only offer a refund. However they never refunded the difference and stopped responding to my emails.
Don’t buy anything from this company! Some of the worst customer service I’ve ever come across.
6 December 2025
Unprompted review
Reply from Topdrinks
Dear customer,
Thank you for your review. We're so sorry to hear that your order arrived after such a long time and that a large portion of the bottles were damaged. We completely understand how frustrating and disappointing this must have been, especially after all the attempts to contact us.
We'd like to rectify this and work with you to find a solution. Please contact our customer service immediately so we can investigate what went wrong and process your full refund.
Sincerely,
Fast and clear communication.
7 February 2026
Unprompted review
Perfect service and quick delivery.
1 February 2026
Unprompted review
Products delivered as ordered and on…
Products delivered as ordered and on the agreed date
30 December 2025
Unprompted review
Order no shipped
I ordered bottles of Dom Perignon on 18 December. Customer service assured me that they would be shipped on 19 December. As of today, 22 December, my order has not even been given to the DPD courier. Disappointing service.
18 December 2025
Unprompted review
Reply from Topdrinks
Dear customer,
Thank you for your review! We apologize for this disappointing experience. It's understandable that you're relying on the information provided by our customer service. We're sorry that the shipment didn't go as planned and that your order hasn't yet been handed over to the courier. We take your feedback seriously and would like to investigate this further for you through our customer service.
Sincerely, Rene
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