Quality Stock but lacked guidance
There’s a good range of products available in store, and the staff are generally helpful. My first visit was particularly positive and felt very welcoming. On subsequent visits, however, I found the level of engagement and guidance wasn't quite as strong, with assistance tending to be very basic. The staff are young and perhaps new so it might have been that. Pricing also appears to be on the higher side compared to some other retailers, particularly for items such as tri suits, wetsuits, and cycling accessories but its all high quality. I didnt really get the advice and guidance I wanted becuase it felt like they couldnt give it.
Reply from Cycle Superstore
Hi Joe,
Thank you for taking the time to leave such balanced feedback. We’re pleased to hear you found our range and product quality impressive, and that your first visit was such a positive experience.
We also appreciate your comments regarding the level of guidance you received on later visits. We aim to provide knowledgeable, personalised advice to every customer, so it’s disappointing to hear we didn’t fully meet your expectations on this occasion. Your feedback has been shared with the team as we continue to develop and train our staff.
We appreciate your support and hope to have the opportunity to provide an even better experience next time.