What a great shop, it's great to visit. A feast, and a nice coffee too. But what makes it a lovely experience is the knowledge and good advice the staff give. I can't thank Janick, Stefan, Larri... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
For me, Cycle Superstore do have a huge range of bikes and products but when you're looking for something very specific, the staff themselves each specialise in certain areas, which really worked... See more
Company replied
Got sorted with a road bike by Mark who was very knowledgeable and helpful. Had bike (Look 785 Road bike) selected test and deposit paid all within 30 minutes and was ready for collection in two days... See more
Company replied
I was referred to the store by a bike fitting specialist who advised me to talk to Mick Jordan. I was advised to go for a certain bike frame size but Mick advised me to go a size up after seeing me te... See more
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Company details
Written by the company
As Ireland’s largest cycling showroom, we stock thousands of bikes from top brands like Cube, Giant, Stevens, Look, and Brompton. Our team is dedicated to providing helpful, pressure-free service. With a huge range of accessories, clothing, and an outdoor test track, we make it easy to find your perfect ride.
Contact info
Airton Road, D24 AW96, Dublin, Ireland
- 01 463 2270
- Sales@cyclesuperstore.ie
- www.cyclesuperstore.ie
4.5
Excellent
155 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Fast delivery
Fast delivery. Great products for MTB. And accessories.Id recommend them.
21 July 2026
Unprompted review
Good service
Good service, good products, good value. I bought a Giant XTC - very happy with it.
9 July 2026
New road bike
Larissa was excellent in keeping me informed about the bike delivery.
Gary was great also in support and bike fit.
11 July 2026
Reply from Cycle Superstore
Hi Ben,
Thanks so much for the great review! We’re delighted to hear you found our service reliable and professional. We really appreciate your support and hope to see you again soon.
Excellent customer service
Excellent customer service. I phoned on Wednesday afternoon asking if Friday was a possibility for delivery and they were quick to respond and make it happen.
8 July 2026
Unprompted review
Reply from Cycle Superstore
Hi Barry,
Thanks so much for the great review! We’re delighted we could get your order to you in time and that you were happy with the service. We really appreciate your support and hope to see you again soon.
Reply from Cycle Superstore
Hi James,
Thanks so much for the great review! We’re delighted to hear you were happy with the service and appreciated our honest approach. We really appreciate your support and hope to see you again soon.
Whole experience was amazing
Whole experience was amazing, from picking out the bike to sorting out the cycle to work scheme. All staff were extremely friendly and helpful. Highly recommended
2 July 2026
Reply from Cycle Superstore
Hi Aaron,
Thanks so much for the fantastic review! We’re delighted to hear you had such a great experience, from choosing your bike to getting everything sorted through the Bike to Work scheme. We really appreciate your recommendation and hope you enjoy many great rides on your new bike.
Reply from Cycle Superstore
Hi John,
Thanks so much for the great review! We’re delighted to hear you found the service fast and efficient. We really appreciate your support and hope to see you again soon.
Very disappointing - once they have your money they don't care.
I bought a bike last year. The sales person, Mark, was really good, very knowledgeable, very attentive. The bike he recommended wasn't available and had to be ordered in. I was nervous about buying without trying. He assured me that if it wasn't right I could exchange it. He had been so attentive when selling the bike I presumed that I would be looked after when I was collecting it too.
Unfortunately, the aftersales service really let me down. The problem was that there was no aftersales service. When I collected the bike I expected to be fitted to it but I was just handed it and that was it! The person who gave it to me was very polite and pleasant but he couldn't even lower the saddle for me. I wasn't able to try it out and he told me that, because it had been ordered especially for me, I could not exchange it. I pointed out a clicking noise that came from the bike as I pushed it. He said that, if I had any problems, they would be addressed during the safety check after 6 weeks. I tried riding the bike on a couple of occasions but it was very uncomfortable and caused severe pains in my shoulders.
I brought the bike for the six week check and pointed out that I found riding the bike to be very uncomfortable. They did nothing to address the fit. I put the bike in the shed and left it there. Last week I tried it again and the whole disappointing experience, and shoulder pain, came back to me. I organised a fitting and Gary was brilliant but, in the future, you might give your customers a little more time and share your expertise after they collect their bike to make sure they are happy! Or include a fitting with Gary to ensure they are happy riding away. I did send an email but got no response which is why I am posting a review for other potential custoners.
30 June 2025
Unprompted review
Reply from Cycle Superstore
Hi Morag,
Thank you for taking the time to update your review and for sharing your experience. We’re pleased to hear Gary was able to help with your bike fit, but we’re sorry your collection and early ownership experience did not meet your expectations.
While a full bike fit is a separate service, every customer should leave the store with their bike set up correctly and feeling confident before they ride away. It’s clear we fell short of that in your case, and we also regret that your email was not responded to.
Your feedback has been shared with the team as we continue to improve our handover process and customer communication. We appreciate you bringing this to our attention and hope you now enjoy many more comfortable rides on your bike.
Had a lovely experience…
Had a lovely experience buying my first road bike. I tried out a few bikes and found one that was just right. The bike was ready same day for me and I am very happy with the helpful professional service we received.
21 June 2026
Reply from Cycle Superstore
Hi Ashley,
Thanks so much for the lovely review! We’re delighted we could help you find the perfect first road bike and get you out riding the very same day. We really appreciate your kind words about the team and hope you enjoy many happy miles on your new bike.
We look forward to seeing you again soon! 🚴♀️
Quality Stock but lacked guidance
There’s a good range of products available in store, and the staff are generally helpful. My first visit was particularly positive and felt very welcoming. On subsequent visits, however, I found the level of engagement and guidance wasn't quite as strong, with assistance tending to be very basic. The staff are young and perhaps new so it might have been that. Pricing also appears to be on the higher side compared to some other retailers, particularly for items such as tri suits, wetsuits, and cycling accessories but its all high quality. I didnt really get the advice and guidance I wanted becuase it felt like they couldnt give it.
13 June 2026
Reply from Cycle Superstore
Hi Joe,
Thank you for taking the time to leave such balanced feedback. We’re pleased to hear you found our range and product quality impressive, and that your first visit was such a positive experience.
We also appreciate your comments regarding the level of guidance you received on later visits. We aim to provide knowledgeable, personalised advice to every customer, so it’s disappointing to hear we didn’t fully meet your expectations on this occasion. Your feedback has been shared with the team as we continue to develop and train our staff.
We appreciate your support and hope to have the opportunity to provide an even better experience next time.
Mick was brilliant with advise
Mick was brilliant with advise. Good value for money. Great bike and accessories.
13 June 2026
Reply from Cycle Superstore
Hi Barry,
Thanks so much for the great review! We’re delighted to hear Mick was able to provide brilliant advice and help you find the right bike and accessories. We’ll be sure to pass on your kind words to him.
We really appreciate your support and hope you enjoy many great rides ahead.
Reply from Cycle Superstore
Hi John,
Thanks so much for the great review! We’re delighted to hear you found the team friendly and helpful and enjoyed our range of gear. We really appreciate your support and hope to see you again soon.
Very good from start to finish.
11 June 2026
Reply from Cycle Superstore
Hi Brian,
Thanks so much for the great review! We’re delighted to hear you had a positive experience from start to finish. We really appreciate your support and hope to see you again soon.
Fantastic customer support
Fantastic customer support helping me through the bike to work process.
14 June 2026
Reply from Cycle Superstore
Hi,
Thanks so much for the great review! We’re delighted to hear our team made the Bike to Work process straightforward and enjoyable. We really appreciate your support and hope you enjoy many great rides on your new bike.
What a great shop
What a great shop, it's great to visit. A feast, and a nice coffee too.
But what makes it a lovely experience is the knowledge and good advice the staff give. I can't thank Janick, Stefan, Larrissa and co enough for their patience and super advice in helping me choose a bike, taking into account my neck surgery, etc.
So helpful and knowledgable.
Thankyou, I'll be back for my bikefit shortly.
1 May 2026
Unprompted review
Reply from Cycle Superstore
Hi Dee,
Thanks so much for the wonderful review! We’re delighted to hear you enjoyed your visit and that Yannick, Stefan, Larissa and the team were able to help you find the right bike while taking your individual needs into account. We’ll be sure to pass on your kind words to them.
We really appreciate your support and look forward to seeing you again for your bike fit. Happy cycling!
Reply from Cycle Superstore
Hi Gerry,
Thanks so much for the great review! We’re delighted to hear Mark was so easy to deal with and made your experience a positive one. We’ll be sure to pass on your kind words to him.
We really appreciate your support and hope to see you again soon.
Really great customer service
Really great customer service, and know their stuff.
Stefan , in particular, is a real asset to the business.
5 June 2026
Reply from Cycle Superstore
Hi James,
Thanks so much for the fantastic review! We’re delighted to hear you received great customer service and found the team knowledgeable. We’ll be sure to pass your kind words on to Stefan, he’ll be delighted to hear them.
We really appreciate your support and look forward to seeing you again soon.
Got great advice.......Staff have tons of real life cycling experience & knowledge ....
For me, Cycle Superstore do have a huge range of bikes and products but when you're looking for something very specific, the staff themselves each specialise in certain areas, which really worked well for me.
In short, I ordered the product I hoped for and got the advice I needed to buy exactly what was going to work for me. To top it off, on the day of collection, the pick up experience I had and follow through with after care etc was absolutely brilliant.
Buy with confidence from Cycle Superstore and be sure that the support from the team will help address any concerns or issues on your mind.
6 June 2026
Reply from Cycle Superstore
Hi Gary,
Thanks so much for the fantastic and detailed review! We’re delighted to hear our team’s experience and specialist knowledge helped you find exactly the right product, and that your collection and aftercare experience were equally positive.
We really appreciate your recommendation and support, and we look forward to seeing you again soon.
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