Stolen £89 from me. Their response? Tough luck
Order ref: 51544583
I purchased a garden trellis on the 7th April for a memorial garden I’m creating for my recently deceased father.
I’ve never bought anything from wowcher before so wasn’t aware of how they operate.
I paid £89 and have yet to receive it over a month later. I emailed customer support chasing the delivery. Apparently I’d missed an email from them requesting I “validate a voucher” and therefore the offer wasn’t “redeemed”
My voucher had been cancelled and the money (£89) retained!?
At no point did they consider it appropriate to remind me of this “oversight” however within 4 weeks of creating my wowcher account they did find time to bombard my email account with over 160 marketing emails!?!?!
I find this completely unacceptable and will not accept this as an appropriate response.
I feel like I’ve been scammed and that an unnatural injustice has occurred here.
My late father was a retired senior policeman with over 18 years service. To be scammed in such a way in trying to honour his memory by these charlatans makes feel sick to my core!
I demand a full refund of my monies without delay.
If I’m not compensated I will escalate this on a matter of principle regardless of cost.
Reply from Wowcher
Good Morning Jonathon,
Please accept our sincere apologies for the inconvenience caused.
Upon reviewing your order, we can confirm that the Wowcher voucher was purchased on 08/04/2026 and expired on 20/04/2026. As the voucher was not redeemed before the expiry date, unfortunately no delivery arrangement was made.
As advised prior to purchase, vouchers must be redeemed within the validity period shown on the voucher. If a voucher is not redeemed in time, it will expire and can no longer be used.
However, as a gesture of goodwill, we have added a refund in the form of Wowcher credit to your account for 100% of the voucher value. This credit is available for immediate use and will remain valid until 10/08/2026.
If there is anything else we can assist you with, please let us know.
Many thanks,
Wowcher Team