£91/month vs £38 /month for other suppliers
trying to cancel was a battle kept getting transferred between people in retention and put on hold.
No cancellation option online.
Sigh just don't do business with these people.

Just to follow up with a bit of extra regarding cancelling. After cancelling they wanted their equipment (router) back. They wanted me to package it up and take it to a delivery shop for free. I tried to contact them to tell them that I don't work for free but emails bounce back. As I wanted a transcript of any conversations I tried chat but got nowhere with them. So I waited. They then tried to charge me for the equipment £65 for a three year old router/cable modem - right. Luckily I'd cancelled my payment method otherwise i've no doubt they would have taken a payment.
Eventually I sent an email to the ceo explaining my position and that they'd need to collect the equipment. I heard nothing for a couple weeks and that had obviously got the case treated as a complaint. They answered my complaint with another request to return the equipment but when I replied to that again saying I don't work for free they decided I didn't need to return it and they don't want it back after all and don't want to charge me £65. Although the information was buried in a load of hard to read text in their replies.

As I said before I'm in my 50s and have dealt with telewest and subsequently virgin a few times when I've had no choice and on every occasion they have been absolutely terrible at customer service. Nothing has changed since I first had an account with them in the late 90s as telewest.

Now BT is rolling out fibre to the door I suspect virgin media's days are numbered as an ISP at least.