Another company that will NEVER answer the phone or call back.
Trying to partial transfer my ISA out to another company. I keep getting emails asking me to call Cynergy about the transfer. But nobody answers the phone, so my transfer has been five days without moving. I try and register a complaint, and it gives the same phone number that nobody answers. In the meantime, I check my account and find the transfer has still not been made. I try and phone again just put on hold for over two hours. Their Authenticator app system is appallingly poor, clunky and pointless. I have been with this bank for several years but would never ever recommend anyone getting remotely involved now.
UPDATE response to Cynergy. EVERYONE is busy, not just you. I am busy but have now had several cost implication issues because I can’t access or move MY money. I can still get through to several other major and smaller banks after a short wait. Just getting automated responses & excuses from you is not an acceptable reply, especially when you advise calling the very number that I have now not had any callback from after over 7 hours, and using several different phones. Call back systems only work if someone actually bothers to manage it, but Cynergy don’t.
UPDATE: Still no change and another day passes (now day 6) with my money in limbo and no contact with Cynergy. Called again 1m after they opened today, waited for a call back for over 3 hours, then got three calls 30 minutes apart.... Been with this bank since 2017, now the customer service is like a third world bank. Raised a complaint on line, they said they would respond in 5 days? Really? How did they ever get the banking service awards they claim???