Customer service and item quality were very disappointing
I bought my son a DJI Osmo Action 4 camera from Kamera Express / Photospecialist in late November 2024 in advance of Christmas for €249. He tested the unit in late December after receiving the gift at Christmas, to see how it worked recording motion and stills photos. He was very disappointed with the blurry quality of the still photos. Be careful with this company! They refused to make a return or replacement, and refused to repair the unit. They are very strict about the "30 days after delivery date" return policy. No flexibility during the Christmas period. I would not do business again with this company. Customer service and item quality were very disappointing.
Reply from Kamera Express
We’re sorry to read about your disappointment with the product and our service. We understand your frustration and regret that we couldn’t meet your expectations. While our return policy is in place for consistency, we’ll review your feedback to see how we can improve. Thank you for sharing your experience.