Kamera Express Reviews 

I’ve been renting equipment from them for a long time, and I also regularly buy photography gear from them. The team is always very helpful and professional, and they always recommend the right products based on what I need. Great service, good advice, and a really reliable company. Highly recommended! 📸✨

Un responsive - takes money does not correspond or deliver. I ordered a Large expensive light. 600 watt. Avoid this supplier

I purchased two drone batteries from this company, both of which turned out to be faulty. The batteries also do not appear to be genuine, despite being advertised as such.

I have contacted the company several times by email regarding these issues, but I have received no response. The lack of communication and customer service is extremely disappointing.

Based on my experience, I would not recommend this company. Please be cautious when purchasing from them.

It is the second time that I buy my camera there because the attention of the people always helped me to buy the correct and need gear. So supper happy and every time that a need new things I always will come back to wilrijk shop.

I am extremely disappointed with Kamera Express. My order (n° 15605252) has been immobilized for 22 days since April 10th. While I understand the bpost strike in Belgium, the company’s lack of response and transparency is utterly unprofessional.

The most frustrating part? Tracking proves that bpost hasn't even received the parcel yet. DHL has failed to hand it over to the last-mile carrier, meaning the strike isn't even the current bottleneck—it’s a total failure of the logistics chain Kamera Express chose to use.

I officially exercised my legal right to retract this order (Art. VI.47) via email on April 23rd, followed by another reminder on the 24th. Kamera Express has completely ignored these legal notifications. I have now been met with over 10 days of total silence regarding my right to a refund or a solution.

When I finally received a generic response, it was a "copy-paste" template claiming "DHL is doing everything possible." This is a blatant lie. No proactive steps have been taken, and my proposed alternative—a simple Click & Collect from the Liège store—has been ignored.

To make matters worse, I received a parcel from another supplier via PostNL at my same address in Verviers this week. This proves the region is reachable; the issue is Kamera Express's choice of carrier and their refusal to act.

Kamera Express is happy to take your money but disappears when issues arise. I am still waiting for my store pickup authorization or the full refund I am legally entitled to. Their lack of communication is a disgrace for a supposedly reputable expert store.

Simple rapide efficace

Claire, to the point, efficace et gentillesse

Friendly and professional advice. I'm happy that I found here the lens I wanted.

Marc is a very nice salesperson , very nice shop and a very good deal with black friday.

We bought a lens because it was promised to arrive the next day. It never arrived, and a week later we still haven’t been refunded. We have to keep chasing updates with almost no communication. €170 gone with no product and no service. Very disappointing experience.

Exceptional service! Before purchasing my Sony A7C R camera, I reached out for more information and was thoroughly impressed with the executive's assistance. Their support made my decision effortless—I placed my order immediately. The product arrived within just two days, and I couldn't be happier with the entire experience.

I bought my son a DJI Osmo Action 4 camera from Kamera Express / Photospecialist in late November 2024 in advance of Christmas for €249. He tested the unit in late December after receiving the gift at Christmas, to see how it worked recording motion and stills photos. He was very disappointed with the blurry quality of the still photos. Be careful with this company! They refused to make a return or replacement, and refused to repair the unit. They are very strict about the "30 days after delivery date" return policy. No flexibility during the Christmas period. I would not do business again with this company. Customer service and item quality were very disappointing.

I'm editing this after my experience. I waited almost two/ three weeks for my camera to arrive and it never did. Had to contact kamera express to get a refund as their partnered shipper either lost or stole the package. They were nice to offer me either a refund or another camera at the same price but it kind of defeated the whole purpose considering I ordered the camera at a discounted price so I wouldn't have been able to get the same camera I wanted.
But they were quick to issue the refund which was okay. I don't recommend getting shipping of any items.

Do yourself a favor, don't buy anything from them. and look for reliable seller out there. I placed an order on the 12 of November 2024 of 3 products. 2 received after some days, and the other one took them a almost 45 days to tell me that their supplier is out of stock. I asked for the cancellation of the item because I can't wait more months to get. Then asked of a refund of the same amount I paid for the Godox product that was not delivered. Until this date, and since 2 weeks, I am trying to get my refund, but no answer was received. I think I am scammed by this business and not sure if they will refund my 569,00 € for the Godox Kit. I am not even sure how to reach them.

UDPATE:

After writing this review, they contacted me the day after (the 10th Jan 2025), why you didn't do that earlier and solve the problem, why I have to send many emails without getting a response for weeks??

And what do you mean by "Regarding the order you placed, unfortunately we did not receive a correct payment from you"? What do you mean by correct payment? I received 2 items, and the 3rd didn't arrive after 45 days of waiting, then you said that the article is out of stock with you seller? I asked for a refund since that date, and nothing is received until now. REFUND ME for the article of 569,00 € !

I just purchased my first ever camera 🤗, and the staff was very knowledgeable and helpful.
The product quality and service really met my expectations !

We chose the camera online on website. At the store (Antwerp) they were happy to advise us, communication in English without problems.We arrived before closing (because traffic), but we didn't feel any pressure or stress. (Thank you Marc)
Large clean store, well stocked - we felt like we were in the hands of professionals.

The best store/website to buy camera gear, i have been a customer for a while and their prices are fair and the deliveries are incredibly fast.
Customer Service is great, always very friendly and all the staff have a lot of knowledge about their products. Either online or physical stores you can't go wrong.

J’ai eu un super contact en magasin qui m’a vraiment mise à l’aise dans l’achat de mon matériel photo

Excellent service. I really like the no-nonsense approach of the store. People are quick to help and are clearly knowledgeable on the products they sell. Bought a Sony A7M4.
It was well worth the 1 hour drive to Antwerp.