Don’t really understand how people got a bad experience with them.
They are my go to brand for jeans for more than 2 years now. For sure in the more relaxed and tapered fit area. I have like 5 pairs of the same jeans, just because I like them so much. The quality and fit are the best I’ve ever fitted, definitely for the price. Also on shipping and customer care I have no complaints. Shipping takes about a week (Belgium) Once it took a bit longer, two and half weeks, but than without asking they send me an apologie with discount code.
On sizing, if you are a lean person go 1 size smaller for the comfortable fit. If you want a more slim snuck fit go even 2 sizes down.