Zendrop Reviews 

I gave 5 stars because the customer service i received was only over 2 charges but this representative stuck with me for over a month to make sure everything happened as we planned. Once I reached back out she messaged within hours and handled her end of things which helped tremendously in a timely manner! When I am ready to fully launch I will definitely keep her in mind and the great customer service she provided!!

bad experience, outdated

Mariane provided outstanding support throughout my Shopify setup. She was patient, professional, and always willing to help with every question I had. She took the time to explain everything clearly and made the whole process much easier for me.
I truly appreciate her dedication and excellent customer service. Thank you, Mariane, for going above and beyond to assist me. You are a great representative of Shopify, and I highly recommend your support.

Responsive support and great product overall!

Excellent service.. prompt response.. shawn is very helpful.. cheers

Nyka, was a brilliant help. I am just getting used to Zendrop and find the ease of use and support excellent. I would highly recommend Zendrop to anybody wanting to start within this line of business.

Nyka M. was extremely helpful with clearing up the confusion with my Plus account and getting it working as expected.

Can't log in for 7+ days — white screen, no error message

I've been unable to log into my Zendrop account for over a week now. Every time I try, the page just shows a blank white screen — no error message, nothing to troubleshoot against. I've already tried clearing cache/cookies, using incognito mode, and switching browsers, and the issue persists across all of them.
I can't find a way to contact support without being logged in first, which has left me stuck. My account/store integration still appears active based on other checks, so this seems like a specific login/rendering bug rather than an account suspension.
Would appreciate help resolving this — happy to provide my account email or a screen recording of the issue if that helps you investigate.

This place was amazing to deal with. I had a problem and it was dealt with and solved within hours, Marianne helped me immediately and Im on the other side of the planet to her. I couldn't give enough gratitude and thanks to her professionalism in dealing with inexperienced people trying to navigate the world of e-commerce, Zen drop are at the top of the game in customer service, and are one of those stand out company's, what are few and far between now-a-days...

I am so thrilled that print on demand tshirts have a fast turn around time and in my post office box by the next week most of the time. There was a delay on one shirt. I contacted customer support through the chat at night and by the next day the item was shipped. This is excellant customer service!!! Thank you so much for caring about each individual order!!!

I LOVE Zendrop!!!! They are just the greatest. Everyone I have talked to have been super friendly and wanting to help. I have asked 1000 questions it seem and they never lose their patience and always super helpful. I would recommend that everyone in exommerce use Zendrop because you won’t regret it!!!!!!

Planning to switch from autods to zendrop bc better english communication and their private agent program for faster shipping from cn and customisation but the thing that turned me down as an AU based dropshipper was that shipping price of cosmetic items by zendrop fullfillment from CN to AU is 2-3x more expensive than usa, uk, nz and canada for exact same item Nd weight. for e.g shipping to usa is $7 and to au is $23. im aware that zendrop doesnt control the shipping prices but felt unfair as someone who is based in au whos planning to switch from autods to zendrop.. hoped shipping prices to au would be similar to usa, uk, canada and nz. :( also private agent program eligibility should be more lower like friendly for beginners as they struggle to get first sale due to slightly slow delivery times from zendrop fullfillment in China delivery including processing (8.5-11.3 days) slightly okay but could've been better to usa, au, uk, nz and Canadian customers as they already know that delivery time is is kinda long than non dropshipping ecommerce store and can scream dropshipping to potential customers before buying my products. *I updated my review n editied it bc I misread delivery as shipping time without processing* but I am putting 1 star up for znedrop from 3 to 4 bc they are definitely BETTER than autods and is cheaper for long term. in autods they charge fullfillment credit 39usd for 100 automatic order credit but in zendrop its all included in one plan but unlimited! enjoying zendrop more than autods and delivery time is FASTER than autods own sourcing supplier which has 3-5 processing days which is too loonnggg. but still 4 star bc most chinese supplier customisation bulk requirement is not beginner friendly. but I love zendrop customer service so far as they are attentive and friendly!

Mariane was super helpful and addressed all of my questions and concerns immediately.

:) I had a wonderful experience with Zendrop support,... all thanks to Mariane Manila! I faced an accidental app billing issue on my Shopify store, Painlessfit, due to a timing gap. I was a bit stressed as a beginner, but Mariane stepped in and handled my case with absolute professionalism and empathy. She listened carefully to my situation and instantly processed a full refund of $29 back to my payment method. Her quick responses and helpful attitude saved my dropshipping journey and built my ultimate trust in Zendrop. If you ever need help, look for Mariane—she is the best! 5 stars all the way! ✨🚀

Misleading stock wasted my time and ad money.

I imported several products (mostly from their "Amazon Products" category) and built my whole store and ad campaign around one. Every product showed "in stock" until I tried to order a sample, at which point it instantly flipped to "Out of Stock." I confirmed they were genuinely out of stock even from a logged-out browser, so it wasn't my account.
There's no trustworthy real-time stock and no info on how long items have been unavailable. Worse, the plan auto-scales by how many products you link (Free 0–10, then $29/$49/$79), so you pay a monthly subscription for products you literally can't sell. The downgrade is hidden behind a toggle that's ON by default to stop you from downgrading.
I lost time making product pages and ad creative for items that don't exist in stock. If you use Zendrop: do NOT advertise anything until you've successfully placed a real sample order, and avoid the "Amazon Products" listings entirely.

Very disappointing experience.

I was charged for a subscription renewal and then discovered that I could not cancel my membership through the platform. The cancellation option was either unavailable or inaccessible, leaving me with no clear way to stop future charges.

I immediately contacted support requesting cancellation and a refund, but the entire process has been frustrating and confusing. A subscription service should make it easy for customers to manage or cancel their plans at any time.

I would strongly advise anyone considering this service to carefully review the billing terms and cancellation process before subscribing.

I hope Zendrop resolves this issue and improves transparency for its customers.

Team Member Nyka's advice regarding the logistics of order fulfillment was invaluable. She clearly explained the key issues, strengthened my onboarding experience with helpful supplemental articles, and provided a practical, real-world scenario that will assist with future orders. Her knowledge, professionalism, and willingness to ensure I fully understood the process were excellent. Highly recommended.

Nyka did a great job assisting me, I am very pleased with her quick solution. Thank you!

Nina is amazing! Great support!!