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Ysé Reviews 

1,282
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Yse is my current favorite place for warm-weather dresses. I've gotten two so far and loved both. The dresses themselves feel incredibly well-made, and I really like their fit and vibe too. The custom... See more

Company replied

Rated 5 out of 5 stars

Fantastic service. Quick delivery and easy returns. The dresses are slightly on the expensive side but stunning quality, fabric and fit. Elegant yet sexy. Cannot wait for the new collections to land!... See more

Company replied

Rated 5 out of 5 stars

Great delivery and price-quality ratio. The fact that the sizing is a bit smaller than the actual European (e.g., 38 FR is 36 EU) and that is what you order, should be made more explicit. Overall, g... See more

Company replied

Rated 5 out of 5 stars

Lovely products. Good quality and very beautiful. Ordering process very simple and any queries answered promptly. Efficiently delivered and well packaged, esp for gifts. Returns process via courier... See more

Company replied

Company details

  1. Lingerie Manufacturer

Written by the company

Ysé est une marque créée en 2012, certifiée B Corp. Notre ambition : Créer une marque dont les produits, les images et les mots sont en accord avec les convictions et les engagements d’une nouvelle génération de femmes dont notre équipe fait partie autant que nos clientes. Notre conviction : Celle du "corps à cœur », qu’on pourrait aussi traduire par «Aimer son corps, quel qu'il soit ». Nous croyons que notre lingerie se doit d’être aussi libre que les femmes devraient l’être. Pour cela nous créons des dessous, des maillots de bain et une garde robe intime qui convienne à toutes les femmes, à tous les corps, pour plaire ou se plaire, telles que nous sommes. Notre équipe : Elles est liée par la passion du produit et chaque personne incarne et porte la mission de bienveillance envers les femmes que s’est fixée Ysé.

Written by the company

Amandine, Camille, Milena et Marie sont à votre écoute !

Contact info

Promotion box for Ysé

L'ensemble c'est tout

-10€ sur votre ensemble de lingerie L’essentiel

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(1,282)

694 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect !

Perfect ! Always a good experience !

27 August 2026
Unprompted review
Ysé logo

Reply from Ysé

Thank you so much for your kind feedback. We are thrilled to know that you had a wonderful experience. Your loyalty means a lot to us.

The Ysé team
Free lingerie

Rated 5 out of 5 stars

Best dresses

Yse is my current favorite place for warm-weather dresses. I've gotten two so far and loved both. The dresses themselves feel incredibly well-made, and I really like their fit and vibe too. The customer service was also really thoughtful when I had a question about which size to choose.

31 August 2026
Unprompted review
Ysé logo

Reply from Ysé

It is a joy to read your review. We are delighted that our warm-weather dresses have become your favourites. Knowing that you appreciate the quality and fit of your pieces means so much to us.

Our team is also very happy that the sizing assistance was helpful for you. We strive to provide thoughtful support to ensure you find the perfect fit. Thank you for sharing your experience.

The Ysé team
Free lingerie

Rated 1 out of 5 stars

Terrible service

I paid for my order 2 weeks ago, it still hasn’t been shipped and your customer service is not responding.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Great!

The products are beautiful and confortable.
Tres chic!
Amazing colours
Eccellent service

25 August 2026
Unprompted review
Ysé logo

Reply from Ysé

We are delighted to hear about your positive experience. It is a pleasure to know that you appreciate the comfort and colours of our collection. Your feedback regarding our service truly warms our hearts.

The Ysé team
Free lingerie

Rated 5 out of 5 stars

Fantastic service stunning clothes

Fantastic service. Quick delivery and easy returns. The dresses are slightly on the expensive side but stunning quality, fabric and fit. Elegant yet sexy. Cannot wait for the new collections to land!

21 August 2026
Unprompted review
Ysé logo

Reply from Ysé

We are delighted to hear about your positive experience. It is wonderful to know that our designs provided a perfect fit and feel. Your feedback regarding our work is much appreciated. We are already looking forward to sharing our upcoming arrivals with you.

The Ysé team
Free lingerie

Rated 1 out of 5 stars

I received an email from you on 5…

I received an email from you on 5 August informing me that my order had been shipped. However, when I check the tracking link available in my customer account, the order appears as confirmed but not yet shipped, today is 11th.

I have been trying to contact Ysé through different channels since Saturday but have not received a response until today.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

I love Ysé Paris

I love Ysé Paris, and it’s highly likely that I’ll continue to order from them. I love every single piece I buy from them. The quality of the materials they use never disappointed me. The products have longevity, they are true investments.

3 August 2026
Unprompted review
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Reply from Ysé

We are delighted to receive such a warm message. Knowing that our collections meet your expectations and accompany you over time is our greatest reward. Thank you for your trust and for sharing your enthusiasm with us.

The Ysé team
Free lingerie

Rated 1 out of 5 stars

Customer service is terrible

Customer service is terrible. I have had mixed messages from an AI chat on WhatsApp and email, one message saying my order has shipped, and another message saying there is a delay with my parcel in the workshop. I paid extra for express delivery, and there is nothing fast about this service.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Great retailer.

Great retailer.

29 July 2026
Unprompted review
Ysé logo

Reply from Ysé

Thank you for your kind review. We are delighted to hear you enjoyed your experience.

The Ysé team
Free lingerie

Rated 2 out of 5 stars

Ordered 4 Bikinis and I actually love…

Ordered 4 Bikinis and I actually love two of them, but ordered them because of the possibility of returns from Austria. Now there was some problem with the returns and I don’t get answers to emails or WhattsApp messages and am stuck with two not fitting Bikins for 100,- euros each. Won’t order again, even though I love the ones that fit me well.

6 June 2026
Unprompted review
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Reply from Ysé

Hello Katharina,

Thank you for your patience and I'm so sorry for this completely abnormal situation. You can go ahead and process the return now , it will work.

Best regards,
Camille de l'équipe Ysé

Rated 2 out of 5 stars

One Wear, Permanent Stains, No Customer Support

I ordered the Corbeille À l’océan Rayure Edith bikini set (Order YSE-1204181), and unfortunately my experience has been very disappointing.

After wearing it just once, sunscreen stains became permanently embedded in the fabric and would not come out, despite careful washing. I have never had this issue with any other swimwear, so the fabric quality is very concerning for a product at this price point.

To make matters worse, I contacted customer service for assistance and never received a response.

Based on my experience, I cannot recommend this brand. The quality did not meet my expectations, and the lack of customer support made the situation even more frustrating. Save your money and look elsewhere.

22 July 2026
Unprompted review
Ysé logo

Reply from Ysé

Hello Fatma,

I completely understand your frustration, and this is absolutely not normal. I checked using your email address and I'm unable to find any previous request from you, which would explain why you haven't received a response.

Could you please email us at bonjour@yse-paris.com so we can look into this and find a solution for you?

Best regards,
Camille de l'équipe Ysé

Rated 5 out of 5 stars

I had an amazing experience

I had an amazing experience, will definitely order again!

17 July 2026
Unprompted review
Ysé logo

Reply from Ysé

We are so happy to hear that you had a wonderful experience with us. It is a pleasure to know that you plan to return. We look forward to serving you again soon.

The Ysé team
Free lingerie

Rated 5 out of 5 stars

Love it!

High quality, perfect fitting clothing, shipping is fast and overall an amazing company! Love everything about it!

18 July 2026
Unprompted review
Rated 1 out of 5 stars

Order not disptached, customer service non-existent

I placed an order over two weeks ago, and payment was taken immediately. The order has not been dispatched and emails to customer services go unanswered. I used to really like this brand but after this, I won't be buying from them again and would recommend others avoid them too.

12 July 2026
Unprompted review
Ysé logo

Reply from Ysé

Hello,

Thank you for taking the time to write to us.

We are truly sorry to hear this. Could you please respond to our request for further information so that we can verify your identity and get back to you with a solution?

We look forward to helping you,
The Ysé team

Rated 1 out of 5 stars

Disappointed

The goods are very pretty but the quality and sizing is different on some products which is very disappointing. Have highlighted a problem with their goods but it takes a long time to get an answer and when you do, I have experienced rude attitudes and a refusal to accept my complaint. I am very disappointed as I have purchased a lot from this company and therefore knows the products and to get such a blasé attitude when highlighting the fault with the products I've bought is disheartening.

26 June 2026
Unprompted review
Ysé logo

Reply from Ysé

Hello,

Thank you for taking the time to write to us.

We are genuinely saddened to read your message, but truly surprised by what you seem to be describing. Please feel free to complete the information request form we have just sent you so that we can identify you and better understand your situation.

The Ysé team

Rated 1 out of 5 stars

Avoid this brand.

Avoid this brand if you expect decent customer service.

I bought a bikini less than a year ago, wore it fewer than five times, and it became unusable after a seam came apart during normal use.

The only solution offered was to send what was essentially a brand-new product for repair, while paying the shipping costs myself.

When I asked whether this was really Ysé’s position for a product less than a year old, customer service simply stopped responding, despite a follow-up.

A brand is truly judged when something goes wrong. In my case, Ysé chose silence.

I will not be purchasing from this brand again, and I cannot recommend it to anyone expecting customer service that matches the premium prices they charge.

2 July 2026
Unprompted review
Ysé logo

Reply from Ysé

Bonjour Charlotte,

Merci d’avoir pris le temps de nous écrire.

Notre service de réparation est tout à fait adapté à votre situation. Nous avons à cœur que vos articles puissent vous accompagner le plus longtemps possible, c’est pourquoi nous avons mis en place ce service, entièrement gratuit pour les retours effectués depuis la France.

Concernant votre message, nous ne choisissons évidemment pas de rester silencieuses. Il semble simplement que vous n’ayez pas été mise en relation avec la bonne personne au sein de notre équipe, et nous sommes désolées pour cela.

N’hésitez pas à nous appeler directement afin que nous puissions échanger avec vous, comprendre votre situation et vous apporter une solution adaptée.

L’équipe Ysé

Rated 5 out of 5 stars

Beautiful product

Beautiful product, as shown on the website, fast shipping. Would buy again from this shop.

2 July 2026
Unprompted review
Ysé logo

Reply from Ysé

Hello Birgit,

Thank you for your message.

We are so happy to hear that your experience with us was positive. It is a pleasure to know that you are delighted with your new pieces and that our shipping service met your expectations. We look forward to seeing you again very soon.

Feel free to reach out if you need anything else.

Emma
Ysé
Lingerie libre

For the sake of transparency, please know that this message was generated using an intelligent assistant, in order to provide you with a faster initial response if the subject allows it. Our team: Marie, Juliette, Sherly, and Camille remain of course available if you wish to follow up. Thank you for your trust 💛

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