Great delivery and price-quality ratio. The fact that the sizing is a bit smaller than the actual European (e.g., 38 FR is 36 EU) and that is what you order, should be made more explicit. Overall, g... See more
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See what reviewers are saying
High quality, perfect fitting clothing, shipping is fast and overall an amazing company! Love everything about it!
Lovely products. Good quality and very beautiful. Ordering process very simple and any queries answered promptly. Efficiently delivered and well packaged, esp for gifts. Returns process via courier... See more
Company replied
I placed an order over two weeks ago, and payment was taken immediately. The order has not been dispatched and emails to customer services go unanswered. I used to really like this brand but after t... See more
Company replied
Company details
Written by the company
Ysé est une marque créée en 2012, certifiée B Corp. Notre ambition : Créer une marque dont les produits, les images et les mots sont en accord avec les convictions et les engagements d’une nouvelle génération de femmes dont notre équipe fait partie autant que nos clientes. Notre conviction : Celle du "corps à cœur », qu’on pourrait aussi traduire par «Aimer son corps, quel qu'il soit ». Nous croyons que notre lingerie se doit d’être aussi libre que les femmes devraient l’être. Pour cela nous créons des dessous, des maillots de bain et une garde robe intime qui convienne à toutes les femmes, à tous les corps, pour plaire ou se plaire, telles que nous sommes. Notre équipe : Elles est liée par la passion du produit et chaque personne incarne et porte la mission de bienveillance envers les femmes que s’est fixée Ysé.
Written by the company
- Amandine, Camille, Milena et Marie sont à votre écoute !
Contact info
L'ensemble c'est tout
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
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One Wear, Permanent Stains, No Customer Support
I ordered the Corbeille À l’océan Rayure Edith bikini set (Order YSE-1204181), and unfortunately my experience has been very disappointing.
After wearing it just once, sunscreen stains became permanently embedded in the fabric and would not come out, despite careful washing. I have never had this issue with any other swimwear, so the fabric quality is very concerning for a product at this price point.
To make matters worse, I contacted customer service for assistance and never received a response.
Based on my experience, I cannot recommend this brand. The quality did not meet my expectations, and the lack of customer support made the situation even more frustrating. Save your money and look elsewhere.
22 July 2026
Unprompted review
I had an amazing experience
I had an amazing experience, will definitely order again!
17 July 2026
Unprompted review
Reply from Ysé
We are so happy to hear that you had a wonderful experience with us. It is a pleasure to know that you plan to return. We look forward to serving you again soon.
The Ysé team
Free lingerie
Love it!
High quality, perfect fitting clothing, shipping is fast and overall an amazing company! Love everything about it!
18 July 2026
Unprompted review
Very beautyful products
Very beautyful products, nice colors, subtle and gorgeous fabrics, good quality for Money, well packed, Easy navigation on the site.
16 July 2026
Unprompted review
Superb designs
Superb designs, quality and customer service - keep going back for more!
6 July 2026
Unprompted review
Order not disptached, customer service non-existent
I placed an order over two weeks ago, and payment was taken immediately. The order has not been dispatched and emails to customer services go unanswered. I used to really like this brand but after this, I won't be buying from them again and would recommend others avoid them too.
12 July 2026
Unprompted review
Reply from Ysé
Hello,
Thank you for taking the time to write to us.
We are truly sorry to hear this. Could you please respond to our request for further information so that we can verify your identity and get back to you with a solution?
We look forward to helping you,
The Ysé team
Bikini Jolis reflets and Douceur azur
Great fit, comfy and looks nice! I loved the texture and color of the Jolis reflets Mediterranean blue. The size is 100% reliable and looks nice quality. Would buy again :)
3 July 2026
Unprompted review
Disappointed
The goods are very pretty but the quality and sizing is different on some products which is very disappointing. Have highlighted a problem with their goods but it takes a long time to get an answer and when you do, I have experienced rude attitudes and a refusal to accept my complaint. I am very disappointed as I have purchased a lot from this company and therefore knows the products and to get such a blasé attitude when highlighting the fault with the products I've bought is disheartening.
26 June 2026
Unprompted review
Reply from Ysé
Hello,
Thank you for taking the time to write to us.
We are genuinely saddened to read your message, but truly surprised by what you seem to be describing. Please feel free to complete the information request form we have just sent you so that we can identify you and better understand your situation.
The Ysé team
Avoid this brand.
Avoid this brand if you expect decent customer service.
I bought a bikini less than a year ago, wore it fewer than five times, and it became unusable after a seam came apart during normal use.
The only solution offered was to send what was essentially a brand-new product for repair, while paying the shipping costs myself.
When I asked whether this was really Ysé’s position for a product less than a year old, customer service simply stopped responding, despite a follow-up.
A brand is truly judged when something goes wrong. In my case, Ysé chose silence.
I will not be purchasing from this brand again, and I cannot recommend it to anyone expecting customer service that matches the premium prices they charge.
2 July 2026
Unprompted review
Reply from Ysé
Bonjour Charlotte,
Merci d’avoir pris le temps de nous écrire.
Notre service de réparation est tout à fait adapté à votre situation. Nous avons à cœur que vos articles puissent vous accompagner le plus longtemps possible, c’est pourquoi nous avons mis en place ce service, entièrement gratuit pour les retours effectués depuis la France.
Concernant votre message, nous ne choisissons évidemment pas de rester silencieuses. Il semble simplement que vous n’ayez pas été mise en relation avec la bonne personne au sein de notre équipe, et nous sommes désolées pour cela.
N’hésitez pas à nous appeler directement afin que nous puissions échanger avec vous, comprendre votre situation et vous apporter une solution adaptée.
L’équipe Ysé
Beautiful product
Beautiful product, as shown on the website, fast shipping. Would buy again from this shop.
2 July 2026
Unprompted review
Reply from Ysé
Hello Birgit,
Thank you for your message.
We are so happy to hear that your experience with us was positive. It is a pleasure to know that you are delighted with your new pieces and that our shipping service met your expectations. We look forward to seeing you again very soon.
Feel free to reach out if you need anything else.
Emma
Ysé
Lingerie libre
For the sake of transparency, please know that this message was generated using an intelligent assistant, in order to provide you with a faster initial response if the subject allows it. Our team: Marie, Juliette, Sherly, and Camille remain of course available if you wish to follow up. Thank you for your trust 💛
took ages to ship
took ages to ship, now I have received a notification saying the order was delivered 4 days ago and I still have received nothing. Terrible experience
2 July 2026
Unprompted review
Reply from Ysé
Hello,
We’re sorry to hear about this. Could you please email us at the following address: bonjour@yse-paris.com so that we can better understand the situation and find a solution for you?
We look forward to hearing from you,
Have a lovely day.
Great delivery and price-quality ratio
Great delivery and price-quality ratio.
The fact that the sizing is a bit smaller than the actual European (e.g., 38 FR is 36 EU) and that is what you order, should be made more explicit. Overall, great experience buying and using the YSE products.
2 July 2026
Unprompted review
Reply from Ysé
Hello Maria,
Thank you for your message.
We are delighted to hear that you had a wonderful experience with us. Your feedback regarding the sizing is very valuable, and we will share it with our teams to help us improve our communication on the site.
We hope you enjoy wearing your new pieces.
Feel free to reach out if you need anything else.
Emma
Ysé
Lingerie libre
For the sake of transparency, please know that this message was generated using an intelligent assistant, in order to provide you with a faster initial response if the subject allows it. Our team: Marie, Juliette, Sherly, and Camille remain of course available if you wish to follow up. Thank you for your trust 💛
Fast delivery good quality products
Fast delivery good quality products. Have been buying for years.
1 July 2026
Unprompted review
Very good experience
Very good experience. Fast delivery, beautifully packaged, and a top-notch sweater that is extremely elegant. I’m very happy with my order.
26 June 2026
Unprompted review
Reply from Ysé
Thank you so much for your kind words! We're thrilled to hear you're happy with your order, the fast delivery, and the packaging. It's wonderful to know the sweater met your expectations so well. Looking forward to having you shop with us again soon!
L'équipe Ysé
Reply from Ysé
Dear Maria,
Thank you so much for your trust!
See you soon,
The Ysé team 🤍
Order not shipped
I also made an order on the 23rd of May and received an email saying my bikini was shipped on the 27th of May. I didn’t receive a tracking number or anything and my package hasn’t arrived yet.
I reached out to support via WhatsApp yesterday but no answer so far (it’s just an AI bot).
I see there have been many similar issues lately.
3 June 2026
Unprompted review
Reply from Ysé
Hello Marina,
Thank you for your message.
We are currently experiencing an issue with one of our service providers, which is causing a temporary delay in the processing of a number of orders. Please rest assured that our teams are working hard to resolve this situation as quickly as possible and to minimise the impact on our customers.
We are truly sorry for this inconvenience and fully understand the concerns it may cause.
Our team will contact you very soon to provide further details regarding your situation and to keep you updated on any developments.
Thank you for your patience and understanding.
With kind regards,
The Ysé team
Delayed order
My order took almost three weeks to arrive, though this was no fault of Ysé. Hopefully, my next purchase will go more smoothly. That said, I absolutely love the quality and fit of the bikini!
3 June 2026
Unprompted review
Reply from Ysé
Hello Joana,
Thank you for your message.
We are currently experiencing an issue with one of our service providers, which is causing a temporary delay in the processing of a number of orders. Please rest assured that our teams are working hard to resolve this situation as quickly as possible and to minimise the impact on our customers.
We are truly sorry for this inconvenience and fully understand the concerns it may cause.
Our team will contact you very soon to provide further details regarding your situation and to keep you updated on any developments.
Thank you for your patience and understanding.
With kind regards,
The Ysé team
Poor customer service - Order not Shipped and money not refunded
Poor customer service. Didn't respond to e-mails or contact via whattsap. I spent over £845 I have not received the order contacted customer service from the UK to France spent over £20 making calls and still no answers have requested a refunded but nothing as of yet. They said they have put a claim in with the courier whilst they still have my money. I asked to speak to a manager bizarrely no one was available. If you are ordering from the UK dont do it
3 June 2026
Unprompted review
Reply from Ysé
Hello,
Thank you for taking the time to write to us.
We are already in contact with you and have explained that we unfortunately have to follow certain procedures before we can make any decisions.
Our team has, in fact, refunded your order as we understand that this situation is testing your patience and we do not wish to disappoint you; our sole aim is to ensure your satisfaction.
Thank you for your patience.
Kind regards,
The Ysé team
No order, no money, no response
Terrible communication, did not receive my order, no respond, no money
3 June 2026
Unprompted review
Reply from Ysé
Hello,
Thank you for your message.
We are sorry to hear that you are disappointed.
We have already sent a request for information so that we can understand your situation and verify your identity, enabling us to resolve the issue. Please feel free to complete this information form, which will allow us to take the necessary steps.
Our sole aim is your satisfaction, and we hope to resolve this matter as soon as possible.
Kind regards,
The Ysé team
Charged for a duplicate order
The website made a duplicate order of the same items, so I was charged twice. I immediately wrote to customer support to cancel the second duplicate order, but the AI bot told me it is too late to cancel. How can it be too late if I literally wrote the next minute? Now one order has been delivered, and the second one has not even been shipped yet. I am waiting for it so I can generate a return ticket and send back, but I will still be charged for shipping costs - which I shouldn't be charged for, because I never wanted the other duplicate order. Customer service is terrible!
22 May 2026
Unprompted review
Reply from Ysé
Hello,
Thank you for taking the time to write to us.
We are aware of this situation.
Could you please call us on our helpline so that we can understand the situation and assist you as soon as possible? 0176360979
Kind regards,
The Ysé team
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