VIP TRAVELER (viptraveler.com) Reviews 

316
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, noting how organized and helpful the team is from start to finish, ensuring smooth and effortless travel experiences. Many highlight the outstanding communication and meticulous attention to detail, which contributes to memorable and often once-in-a-lifetime holidays. People frequently commend the amazing travel packages and beautiful locations offered, making them feel like VIPs. Reviewers appreciate the seamless booking process, the staff's attentiveness, and the overall stress-free arrangements, making them eager to book future trips with the company.

What people talk about most

Service

Users describe positive interactions with service, consistently reporting that their expectations were... See more

Holidays

Reviewers mention positive feedback about holidays, with many describing their vacations as amazing,... See more

Location

Consumers find location to be positive, with many reviewers praising the selection of incredible hotels in... See more

Booking process

Clients share positive opinions on the booking process, with many reviewers describing it as super simple,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their kindness, support, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We also booked our trip through VIP Travel, and they were absolutely amazing. The team was incredibly responsive and communicative from start to finish, and they were especially helpful when our fligh... See more

Company replied

Rated 5 out of 5 stars

WOW!!! I have to be honest. When my husband found the deal through VIP Traveler at the Biltmore Arizona I thought, "there is no way this is real". Well, I was definitely proven wrong. The package we... See more

Company replied

Rated 5 out of 5 stars

Just took our first VIP Traveler trip and could not have had a better experience! They delivered everything they promised, making the journey to Bali from the US an unforgettable experience. This was... See more

Company replied

Rated 5 out of 5 stars

The VIP Traveler Team put together an incredible package at the Arizona Biltmore. From start to finish, they were a pleasure to work with—responsive, professional, and quick to answer any question... See more

Company replied


Company details

  1. Travel Agency

Written by the company

VIP Traveler connects travelers with the world's most extraordinary hotels & resorts. Our members use our services to to help them fulfil their travel goals.


Contact info

4.8

Excellent

TrustScore 5 out of 5

316 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(316)

47 reviews in the last 12 months

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Rated 5 out of 5 stars

I would definitely book a trip again…

I would definitely book a trip again with VIP Traveller !! It was my first time booking via an agency and I had a great experience with them.
Everything went smoothly with our trip , my husband and I had the most amazing time in Maldives , where we just celebrated our 20th wedding anniversary !

13 July 2026
Unprompted review
Rated 1 out of 5 stars

Poor customer service

I saw this company advertised on Instagram. I did some research and they seemed reputable with good reviews. I was planning a New Orleans trip with friends. We all decided to use VIPTraveler. The offered a good deal for NOLA.

That was the only plus. I never received my hotel confirmation despite email instructions telling me to wait 48-72 hours before booking a flight. I tried contacting their customer service with no response whatsoever. They had my money and they didn’t care to respond to me. Lucky I knew that the Waldorf had an exceptional customer service. I contacted their reservation manager directly who confirmed the hotel booking. Why didn’t this “travel company” bother helping me. I won’t be using them in the future. As of today, still no response from my inquiry.

17 July 2026
Unprompted review
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Reply from VIP TRAVELER (viptraveler.com)

Hi Lyn,

Thank you for taking the time to share your feedback. Firstly, I'm very sorry this was your experience.

I looked into what happened, and it appears there was an internal oversight on our end where your booking wasn't marked as confirmed in our system, even though the reservation itself had been made with the hotel. That's absolutely our mistake.

I also wanted to mention that we don't have any record of receiving an email or phone call from you, as we would certainly have investigated this immediately had we known. Regardless, we understand how frustrating it must have been not having that confirmation before booking your flights.

We're a small but hardworking team, and while we strive to get everything right, occasionally we do miss the mark. When that happens, our goal is always to make it right because we're built on repeat travelers and long-term relationships, not one-off bookings.

I'm pleased the Waldorf was able to quickly confirm your reservation and that your booking was always secure, but I'm sorry we let you down on the communication side. We appreciate your feedback and will use it to improve our processes going forward.

We hope you have the absolute best trip!

Tash from VIP Traveler

Rated 5 out of 5 stars

VIP Traveler helped me plan my Engagement Vacation

I can’t thank VIP Traveler enough for such an unforgettable experience. I was looking for a place to get engaged and came across an ad by VIP Traveler on Instagram and decided to give it a try not knowing what to fully expect. They had a package for Bali that included two incredible hotels in The Apurva Kempinski and Padma Ubud. From the very first moment until the very end my agent Dori was super helpful in the entire process and was a huge help in making my dream vacation. It was the easiest vacation I have ever booked and everyone was so kind, supportive and attentive to every detail. The vacation in itself was out of this world. Words can’t describe how gorgeous Bali is and will definitely be coming back in the near future. Thank you again VIP Traveler.

18 May 2026
Unprompted review
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Reply from VIP TRAVELER (viptraveler.com)

Congratulations on your engagement, and thank you so much for sharing your experience. It means the world to us that VIP Traveler could play a small part in such a special milestone.

We'll be sure to pass your kind words on to Dori. She'll be absolutely delighted to hear she helped make your dream vacation so memorable.

We're thrilled you loved both The Apurva Kempinski and Padma Ubud, and that everything from the booking process to the trip itself exceeded your expectations.

Thank you again for trusting us with such an important occasion. We can't wait to help you plan your next adventure together!

Rated 5 out of 5 stars

We had such a great experience

We had such a great experience. The deal was amazing. The VIP staff reached out multiple times to check in prior to our trip. I sent a few questions and they were quick to reply. They also checked in after the trip. I’d highly recommend!

21 June 2026
Unprompted review
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Reply from VIP TRAVELER (viptraveler.com)

Thank you so much for your kind words! We're thrilled you had such a great experience and that you felt well looked after before, during and after your trip.

Our team genuinely loves helping our members, so it's wonderful to hear our communication made a difference.

Thanks again for your recommendation. We can't wait to help you plan your next getaway!

Rated 5 out of 5 stars

Exceptional Service When It Mattered Most

This was my third VIP Traveler Exclusive, and once again they exceeded my expectations.

My first VIP Exclusive was the SO/Maldives, followed by an incredible stay at Atlantis Dubai. Both trips were absolutely remarkable, so I already had high expectations when we booked their Portugal Exclusive. Somehow, they managed to exceed them again.

Our trip started off perfectly. The Wine & Books Hotel was absolutely charming with true five-star service. The Lisbon Food & Wine Tour was one of our favorite experiences—delicious food, wonderful wines, and the opportunity to meet some wonderful people along the way.

When we arrived in the Algarve, however, we encountered an unexpected problem. The hotel had assigned us to a lower-category room than the one we had booked and paid for. When we brought it to their attention, they insisted their records were correct and argued that we were mistaken. After a long day of traveling, it was incredibly frustrating to feel like we weren't being heard.

That's when VIP Traveler truly showed what sets them apart.

Even though it was very early in the morning in the United States, someone answered our phone call immediately. They were calm, professional, reassuring, and told us to go enjoy the resort while they worked directly with the hotel to resolve the issue. Instead of spending the first day of our vacation standing at the front desk arguing, we were able to relax knowing someone was in our corner.

VIP Traveler handled everything behind the scenes. Since the hotel had sold out of the room we had originally reserved, they upgraded us to the very best room in the resort. What began as a disappointing start turned into an incredible experience because VIP Traveler never stopped advocating for us.

I already knew VIP Traveler could create amazing vacations. My previous VIP Exclusives had been flawless. But in the back of my mind, I always wondered how they would respond if something didn't go according to plan. Now I know.

Anyone can book a great trip when everything goes perfectly. The true measure of a travel company is how they take care of their clients when something goes wrong. To say I was beyond impressed would be an understatement.

Thank you to the entire VIP Traveler team for your professionalism, responsiveness, and unwavering commitment to your clients. You didn't just book an amazing vacation—you gave us peace of mind knowing you were there when we needed you most.

Keep those incredible VIP Exclusives coming! We already have our 4th adventure booked with VIP Traveler.

11 June 2026
Unprompted review
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Reply from VIP TRAVELER (viptraveler.com)

Thank you so much for your continued trust and support! Knowing you've chosen us for four VIP vacations is incredibly meaningful, but hearing how our team was there for you when something didn't go as planned means even more. We're so glad we could get everything sorted so you could get back to enjoying your Portugal adventure. We can't wait to help make your fourth trip just as memorable!

Rated 5 out of 5 stars

Amazing Trip with The VIP Traveler Team!

The VIP Traveler Team put together an incredible package at the Arizona Biltmore. From start to finish, they were a pleasure to work with—responsive, professional, and quick to answer any questions we had.

The resort itself was beautiful, and the amenities included in the package made our stay truly special. The Premier Firepit Suite, Citrus Club access, spa session, and daily resort credit were perfectly curated and created an exceptional experience.

We were thoroughly impressed with both the resort and the VIP Traveler Team’s attention to detail. We can’t wait for this package to be offered again so we can bring friends and family along on our next trip!

6 June 2026
Unprompted review
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Reply from VIP TRAVELER (viptraveler.com)

Reading reviews like this absolutely makes our day! Thank you for your kind words and for trusting VIP Traveler with your Arizona Biltmore getaway. We're so happy you enjoyed the resort, the inclusions, and the overall experience. We can't wait to help you, your friends, and your family create even more unforgettable memories in the future!

Rated 5 out of 5 stars

Phoenix Biltmore via VIP Traveler


1
Phoenix Biltmore via VIP Traveler
Review of VIP Traveler
Reviewed today
This was our second trip to the Phoenix Biltmore utilizing VIP Traveler. Can't say enough about our experience. The Citrus club access coupled with $100/day property stipend made out of pocket spend minimal. Also loved the included halotherapy session. This gave us full access to the spa for that afternoon. Amazing !
I'm currently working with VIP staff for a wine country visit in the fall. Thanks VIP !

26 May 2026
Unprompted review
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Reply from VIP TRAVELER (viptraveler.com)

Back to the Biltmore for round two - we love to see it! Thank you for once again choosing VIP Traveler for your getaway. We’re so glad you enjoyed the Citrus Club access, spa experience, and all the added perks that made the stay extra special. We can’t wait to help you plan an amazing wine country escape this fall!

Rated 5 out of 5 stars

The booking process is super simple

The booking process is super simple. Their policy on the refund is also very true. They keep their word. They make the process as easy as it can be for the customer. Their recommendations have never let us down. They find truly amazing properties to stay at. I would recommend their services to everyone.

20 May 2026
Unprompted review
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Reply from VIP TRAVELER (viptraveler.com)

Travel planning should feel exciting, not stressful! Thank you for your kind words and continued trust in VIP Traveler. We’re so happy to hear the booking process, recommendations, and overall experience have consistently delivered for you. We truly appreciate your support and look forward to helping with many more unforgettable stays ahead!

Rated 5 out of 5 stars

Amazing Bali Trip

Wow! I was skeptical since it sounded too good to be real. I even called the VIp travel to make sure there were no scam..
My Bali at Four Season was just absolutely amazing and it was the most memorable vacation.
What impressed most was how VIP travel was so organized and very helpful from the beginning till end and I am so happy that everything went so smooth.
I would definitely recommend this company.
I already bought trip to Maldives and can’t wait! I will be using VIP travel more.
Thank you

24 May 2026
Unprompted review
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Reply from VIP TRAVELER (viptraveler.com)

We completely understand the initial skepticism, which is why reviews like this mean so much to us! We’re thrilled to hear your Bali getaway at the Four Seasons turned into such a memorable vacation and that everything felt smooth and well organized from beginning to end. Thank you so much for trusting VIP Traveler with your trip and for your kind recommendation. We’re especially excited that you’ve already booked your Maldives getaway with us, and we can’t wait to help make that trip just as incredible!

Rated 5 out of 5 stars

A Fantastic Trip to Greece

Our trip to Greece was absolutely amazing! Having had great experiences with VIP Traveler in the past, we went with them for our trip in May 2026 and they did not disappoint. The Perianth hotel in Athens was perfectly located, right in the heart of the city. We even had a beautiful view of the Acropolis from our room! The included free breakfast was nice. We were able to walk to almost everything, and used the included tickets to visit all the highlights such as the Acropolis and Acropolis Museum, as well has a hop on, hop off bus tour which gave us a nice overview of the city.

After a wonderful couple of days in Athens, we flew to the Island of Crete to spend 5 days at Seaside: A Lifestyle resort. Once again, our ocean-facing Suite on the Rocks room was stellar. We were blessed with good weather and spent time decompressing from the hectic pace we set for ourselves in Athens as well as walking through a small village nearby. Sometimes all-inclusive food and drinks can disappoint but not in this case. Lots of variety and plenty of local cuisine. We love Greek food!

In summary a fantastic trip. VIP Traveler did a great job as we have come to expect. Logistics were pretty much flawless, it is so nice to have all the airport transfers, hotels, etc pre-arranged and for a lower price than if we had done it all ourselves. Can’t say enough good things and I highly recommend them!

19 May 2026
Unprompted review
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Reply from VIP TRAVELER (viptraveler.com)

From Acropolis views in Athens to relaxing seaside days in Crete, it sounds like you experienced the very best of Greece! We’re so grateful for your continued trust in VIP Traveler and thrilled to hear this trip lived up to your past experiences with us. The combination of history, island relaxation, and amazing Greek cuisine really is hard to beat. We’re especially happy everything felt seamless and stress-free throughout your journey. Thank you so much for the wonderful recommendation, and we can’t wait to help you plan your next adventure!

Rated 5 out of 5 stars

Everything was easy

Everything was easy, there were no unexpected surprises and we thoroughly enjoyed our trip!

25 May 2026
Unprompted review
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Reply from VIP TRAVELER (viptraveler.com)

Sometimes the best trips are the ones where everything just feels easy from start to finish. We’re so happy to hear everything went smoothly and that you thoroughly enjoyed your getaway. Thank you for traveling with VIP Traveler, and we hope to help you plan another amazing trip in the future!

Rated 5 out of 5 stars

VIP Traveler helped us plan an A memorable and beautifully planned Greece getaway amazing…

VIP Traveler helped us plan an amazing trip to Greece that we’ll never forget. From Athens to Santorini, the itinerary felt thoughtful, seamless, and tailored to exactly the kind of experience we wanted. The hotel selections were beautiful, transportation was well coordinated, and our excursions ended up being some of our favorite parts of the trip.

Their team was very helpful leading up to travel, especially when we needed assistance with itinerary adjustments, and it gave us peace of mind knowing we had support. Greece was such a special experience for us, and we’re so thankful for all the planning that went into making it happen. We had an incredible time and would absolutely book with VIP Traveler again.

16 May 2026
Unprompted review
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Reply from VIP TRAVELER (viptraveler.com)

Athens and Santorini really are such a magical combination, and we’re so happy to hear your Greece getaway was everything you hoped for and more. It means a lot to know the itinerary felt seamless and personalized, and that the excursions became such memorable highlights of the trip. We’re also glad our team could provide support and peace of mind along the way when adjustments were needed. Thank you so much for your kind words, and we’d love to help you plan another unforgettable adventure in the future!

Rated 5 out of 5 stars

Highly Recommended

Everything went smoothly and was as advertised. They provided a great deal for an amazing vacation. They were very responsive when I had questions. I will use VIP Traveler again and would definitely recommend it to others.

24 May 2026
Unprompted review
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Reply from VIP TRAVELER (viptraveler.com)

There’s nothing better than hearing a trip delivered exactly as promised. We’re so happy everything went smoothly and that our team was able to help whenever questions came up along the way. Thank you for your kind words and recommendation, and we look forward to helping you plan another amazing vacation in the future!

Rated 5 out of 5 stars

Fantastic Trip with VIP Traveler

We had a great, great time. Probably the best trip we have ever had! I had no idea what to expect but VIP Traveler was amazing with every detail. We went to Athens and then Santorini. The airport transfers were super smooth. The hotels were awesome. It was an incredible deal for the money-to be honest I don't know how they do it. I would absolutely use VIP Traveler again and highly recommend their services.

28 April 2026
Unprompted review
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Reply from VIP TRAVELER (viptraveler.com)

Not knowing what to expect and ending up with one of your best trips ever is exactly what we love to hear! We’re so happy you enjoyed your time in Athens and Santorini and that everything from the hotels to the airport transfers felt seamless throughout the trip. We truly appreciate your kind words and recommendation, and we’d absolutely love to help you plan another unforgettable getaway in the future!

Rated 5 out of 5 stars

Edgewood Property in South Lake Tahoe

My boyfriend and I went recently to the Edgewood Property in South Lake Tahoe.It was wonderful. I had never stayed at that property and everything was 5 star. The location, the service, the pool/jacuzzi was amazing. The smores at 6:30 and a dip in the jacuzzi is the best way to end the day. Whether you are a frequent visitor to South Lake Tahoe or never have been, this is the time to go. I can't stop talking about it to my friends and then they asked me how I got the exclusive deal. I have been telling them about your website. I hope to see the edgewood on the exclusive deals again.

11 May 2026
Unprompted review
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Reply from VIP TRAVELER (viptraveler.com)

Thank you so much for the wonderful review! We’re thrilled to hear you and your boyfriend had such an amazing stay at Edgewood. The location, service, and those nightly s’mores by the jacuzzi really do make it such a special experience. We truly appreciate you sharing VIP Traveler with your friends, and we’re so happy the trip left such a lasting impression. Hopefully we’ll have Edgewood back on our exclusive deals again soon!

Rated 5 out of 5 stars

Incredibly Helpful and Responsive

The trip was fabulous. I want to thank you guys at VIP Traveler for facilitating the trip. Every question I had you guys responded to quickly. Great customer care and the trip selection was spectacular. Thank you guys for the help, we will definitely be using VIP Traveler again in the future. Thank you!

24 April 2026
Unprompted review
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Reply from VIP TRAVELER (viptraveler.com)

Thank you for your kind words! We're thrilled to hear you had a fabulous trip and that our team was able to help every step of the way. We truly appreciate your support and look forward to helping you plan your next adventure!

Rated 5 out of 5 stars

Absolutely incredible deal with VIP…

Absolutely incredible deal with VIP Travelers!! We went to the Biltmore in AZ for 5 days 4 nights. We thought the package was to good to be true, but it was exactly as described. It was amazing!!! VIP was so easy to book with and the customer service was fantastic!! I have told all my friends about it and will plan another trip using VIP as soon as I can. Thank you for a memorable trip!

16 April 2026
Unprompted review
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Reply from VIP TRAVELER (viptraveler.com)

Reading this made our day. We know some of our packages can feel almost too good to be real at first, so hearing that everything delivered exactly as promised is the best feedback we could ask for.

Thank you as well for recommending us to your friends. That kind of word of mouth means everything to a growing company like ours. We’re so glad you loved the Arizona Biltmore experience, and we’ll be here when you’re ready for trip number two!

Rated 5 out of 5 stars

6 out of 5 stars

We booked a trip to Grenada through VIP Traveler and stayed at the Spice Island Beach Resort. This entire experience was nothing short of amazing. The resort was 6 out of 5 stars. The beach was beautiful, clean, and not crowded. The food was exceptional. And the service was unmatchable. VIP Traveler did a great job arranging the transfers and making sure everything was lined up for a trip. They are very responsive to emails as well. Will definitely book through them again.

16 April 2026
Unprompted review
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Reply from VIP TRAVELER (viptraveler.com)

“6 out of 5 stars” might be our new favorite rating.

Spice Island Beach Resort is such a special escape, and it’s great to hear every part of the trip delivered, from the beach and dining to the service and smooth transfers. Thanks for trusting us with your Grenada getaway. We’ll be ready when it’s time for the next one!

Rated 5 out of 5 stars

Arizona Biltmore

The Biltmore is an amazing place to stay - beautiful, luxurious, great service. VIP traveler built a package that included the best the Biltmore has to offer at a great price. This was a memorable stay.

13 April 2026
Unprompted review
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Reply from VIP TRAVELER (viptraveler.com)

A memorable stay is exactly what we love to hear. The Arizona Biltmore really is such an iconic property, and we’re so glad the package helped you experience the very best of it while still feeling like great value. Thanks for taking the time to share this with us!

Rated 5 out of 5 stars

AZ BILTMORE GOLF TRIP

The Arizona Biltmore was an incredible experience from start to finish. The grounds are absolutely beautiful and make it easy to relax the moment you arrive. I especially loved the mornings, sitting out on the deck with tea and enjoying the peaceful setting.
The golf was a highlight. Both the Estate and Links courses were in great shape and offered a fun and scenic round. The pools were also excellent, with plenty of space to unwind and enjoy the atmosphere.
Food and drinks were a standout across the board. The Citrus Club was a favorite with great food, creative drinks, and a really enjoyable vibe. The rest of the resort dining options were consistently very good as well.
What really tied everything together was the staff. Everyone was helpful, welcoming, and made the stay feel easy and enjoyable.
Overall, it is a beautiful property with great amenities, excellent golf, and a relaxing atmosphere. I would absolutely go back.

20 April 2026
Unprompted review
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Reply from VIP TRAVELER (viptraveler.com)

This sounds like the perfect Arizona getaway. Quiet mornings on the deck, great golf, relaxing by the pool, and ending the day at the Citrus Club is hard to beat.

We’re thrilled you enjoyed so many parts of the Biltmore experience, but especially happy to hear the staff made such an impression. That welcoming atmosphere really does make all the difference. Thanks so much for sharing this with us!

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