Vescartes Reviews 

518
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 461 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of products, highlighting top-tier materials, embroidery, and craftsmanship. Many are delighted with the unique and beautiful designs, finding the clothing comfortable, durable, and offering excellent value for money. However, some customers experienced significantly long shipping and delivery times, causing frustration. Additionally, a few people noted issues with inconsistent sizing or items not fitting as expected, and some reported challenges with customer communication and support regarding order problems.

What people talk about most

Product

Customers consistently note positive experiences with product quality, design, and fit, with many praising... See more

Quality

Customers had positive experiences with quality, frequently describing it as excellent, top-tier, and... See more

Order

Users describe ambiguous interactions with order, with some expressing satisfaction and stating they will... See more

Delivery service

Consumers find delivery service to be ambiguous, with many experiencing long wait times, some up to three... See more

Value for money

Clients share positive opinions on value for money, with many reviewers consistently stating that products... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Won a giveaway on their page for the jogs bonito drop, but I really wanted the fallen knight jeans so I asked if I could swap my item and they let me with no hassle! Super kind and responsive customer... See more

Rated 5 out of 5 stars

I ordered the LAST SUPPER JACKET from them a few weeks ago, and like promised, I got it in 10 days. I’ve never been happier with a purchase in a long time, the jacket’s one of a kind and the complime... See more

Rated 5 out of 5 stars

Other than the long wait time the delivery was quick enough and the piece was amazing. I got the Japan shell jacket and it was true to size and was beautiful in person. Jacket also came with some stic... See more

Rated 5 out of 5 stars

I bought the T90 Brazil Jersey. The material was amazing and not cheap-feeling, as it had a good thickness but is still comfortable. The stitch work was top-tier, and the jersey fits very well. The on... See more


Company details

  1. Clothing Store

Written by the company

Vescartes is a London-based clothing brand founded in 2024, created to merge art with modern fashion. Using techniques like complex embroidery, we turn artistic expression into fashion statements—so people don’t just stare at art, they wear it.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

518 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(518)

513 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent after sale service

Excellent after sale service! I ordered a jacket in size S, it was actually too small. So I contacted the company to find out how to send it back. They sent me all the necessary information and refunded me the total amount I had paid initially! About the jacket, it’s an excellent quality. I had already bought one pant in the past and it was perfect too. In short, it's an excellent brand that you can trust!

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Great clothing

Great clothing, didn’t take too long to receive. I especially love the Michelangelo Hoodie. I also got the Heavens Eclipse Denim in medium, I’m about 5’10 and they are slightly long so I use a tighter belt to wear them higher, I think I’ll try small in the future with the next pants I buy. The quality is good and I get compliments everywhere I go

2 July 2026
Unprompted review
Rated 5 out of 5 stars

I’m completely in love

I’m completely in love with my Brazilian jersey! Honestly, I don’t think I’ve ever received so many compliments on an outfit in my life, haha! Now that the World Cup is happening, people literally stop me to ask where I got my jersey.

The quality is outstanding. It’s absolutely beautiful and incredibly well made. The customer service was amazing too. I emailed them with a few questions, and I was so impressed by how kind, helpful, and proactive they were in their response. Highly recommend!

2 July 2026
Unprompted review
Rated 5 out of 5 stars

These pants are simply just amazing

These pants are simply just amazing. The embroidery is perfect the fits perfect im 5’7” for comparison and i bought the small and they fit just baggy enough that it isnt sliding on the floor and the quality is also insanely amazing overall great oants!!

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Everything perfect !

Everything perfect !
I bought the cherry blossom knight jeans and it’s high quality and definitely my new favourite pair of jeans. I will definitely be buying again. 100% recommend

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Would highly recommend

Not a long wait at all for this, It was here within two weeks of when I ordered it. Everything that came was perfect! Sizing was super accurate and the designs are stunning. Will be ordering from here again!

29 June 2026
Unprompted review
Rated 1 out of 5 stars

Beautiful design, horrible costumer service

The Design is beautiful, the delivery was ok, but costumer service horrible. I have some rips in the jeans and the embroidery is unraveling at multiple places, so I did send them an email, but I’ve never gotten an answer. I did send another email (from a different email adress) and an instagram DM, but still (after almost 12 days or something) never heard anything back. I’m really disappointed. If in the next few days they reply to my mails I will edit the review, but if that’s not the case i don’t recommend buying from Vescartes.

Edit: They did get back to me, but after I send the pictures with the problems they never replied. I’ve tried to get contact with them a few times, but got no response at all.

12 June 2026
Unprompted review
Vescartes logo

Reply from Vescartes

Hi Lieuwe,

Thank you for your review. We’re pleased to hear you liked the design and that your delivery experience was positive.

We do, however, want to clarify the communication aspect, as we did reply to your email within one hour of receiving it. After you let us know you hadn’t received a response, we investigated the issue, confirmed our reply had been sent successfully, and even provided you with a screenshot showing this. It appears your email inbox was full, which prevented our response from reaching you. We also replied to your Instagram DM to explain exactly what had happened.

Regarding the jeans, your case has not been ignored and will absolutely be dealt with. We don’t stop handling warranty or support requests because of email delivery issues, and we’ll continue working with you until the matter is resolved.

The VESCARTES Team

Rated 5 out of 5 stars

Amazing pants

I recently got a pair of pants from Vescartes and I’m really happy with them. The quality feels amazing, the fit is clean, and the embroidery is just out of this world. They’re comfortable to wear but still have a nice put-together look, which makes them easy to style with different outfits. I also posted them and got a lot of compliments, so that says a lot. Definitely a brand I’d recommend if you’re looking for pants that stand out without being too much.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Good quality takes time

Good quality takes time. As I’m getting more into clothing, I’ve come to realize that Vescartes will always be in my wardrobe rotation. The stitching is impeccable and the team is super sweet when responding to questions on delivery updates. I got the thoroughbred denim and then bought the heavens eclipse denim. Love my pieces!

25 June 2026
Unprompted review
Rated 3 out of 5 stars

Clothes nice, Customer service a shame

Clothes are very nice, dont like the shoulder fit so had to alter.
found many Instances of the customer service being rude and condesending to myself and other customers. A shame

1 February 2026
Unprompted review
Vescartes logo

Reply from Vescartes

Hi Nick,

Thank you for your review. We’re really pleased to hear you liked the clothing.

We’re genuinely disappointed to hear that you felt our customer service came across as rude or condescending, as that’s certainly not the experience we aim to provide. We reviewed the correspondence associated with your order and couldn’t identify any interactions that reflected what you’ve described, which is why we’d really like to understand this better.

If you could reach out to us via Instagram DM or contact@vescartes.com with the specific interaction you’re referring to, we’ll investigate it thoroughly. If we’ve fallen short anywhere, we’d like to get to the bottom of it.

The VESCARTES Team

Rated 5 out of 5 stars

comfortable and confident

I feel so comfortable and confident when i’m wearing these and the details and quality of the jeans are absolutely incredible and definitely worth the price🤩 Shipping was fast as well and the sizings are really accurate. Great customer service and amazing products - will MOST DEFINITELY be ordering again!

21 June 2026
Unprompted review
Rated 5 out of 5 stars

Really good experience with Vescartes

Really good experience with Vescartes. The team was prompt with their response and assisted quickly with a size change request as I initially ordered the wrong size. Both items ordered was true to size and embroidered design was better than in images (especially the solace denim). Would definitely recommend.

21 June 2026
Unprompted review
Rated 5 out of 5 stars

Compliment Magnet

Order from them twice now. Once back in November and again in May. Have bought a total of 4 jeans from them and they are all beautiful and excellent quality. Have received multiple compliments from all sorts of people when wearing them, they are a big hit. The embroidery has held up very well since arrival with constant wear. Only thing to be careful with is sizing, have order XL for all pairs and they all fit a little different Not really a complaint but something to watch out for if you between sizes.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful brand

Beautiful branding of clothes, ordered a pair of jeans and had them come in a good time. They were just as the photos were shown and amazing quality. When the package came, I was gifted loads of extra items, like stickers, a tote bag and note saying thank you. All around an amazing brand and I will be ordering again!

10 June 2026
Unprompted review
Rated 5 out of 5 stars

I love Vescartes

I love Vescartes! The quality is truly excellent, and the embroidery is so detailed. Shipping used to take a really long time (which Vescartes also mentioned on their website), but since it's no longer made to order (at least with my last order), it's much faster. For the price, I don't know of any other brand with this kind of quality! And the cut of the trousers is perfect! It's just a bit of a shame that you can't wear a belt with the "Black Crescent Pants" because of the closure. But I love the closure, so I had the trousers altered.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

I ordered the Blossom Black Denim and…

I ordered the Blossom Black Denim and it arrived exactly on time to make my black heart blossom in full bloom 🌸 It fits perfectly loose around my hips like I wanted to (recommend sizing down if you want a more regular fit - I prefer mine baggy). The fabric is soft yet thick and makes the feeling of the pants incredibly rich and luxurious! I got a lot of compliments for them and they are quickly becoming my favourite! Highly recommend the brand!

2 June 2026
Unprompted review

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