Very informative and helpful , explaining best places for the alarm sensors , commumication was excellent and follow up phone call on time as well .feel more secure knowing we are monitored and help... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Visit from engineer to fix my wireless video doorbell. He was helpful, knowledgeable and efficient. Got it working but it proved unstable when he tested it. New updated model on order. Great to have s... See more
Company replied
They’ve been really good with communication. When I changed mobile devices, I got in touch with Verisure to get set up on those devices — the main app and access to cameras, and they made the process... See more
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Ross (ID 238209) was excellent. Very friendly and courteous. Knowledgeable and efficient at his job too. He had come in to repair a fault in one of the devices. He corrected the fault, then proc... See more
Company replied
Company details
- Security System Supplier
- Burglar Alarm Store
- Security Equipment Store
- Security Service
- Security System Installer
About Verisure Alarms UK
Written by the company
Everyone deserves to feel safe. That’s been our driving belief for over 35 years—and it’s what keeps us focused every day, protecting thousands of homes and businesses across the UK.
When an alarm goes off, we act fast. Real people backed by state-of-the-art technology, working together to detect what’s happening, verify it’s real, and step in if needed. Whether it’s a break-in, fire, or medical emergency.
But protection isn’t just about alarms. It’s about being there when it counts, earning trust through every interaction, and giving back to our communities through crime prevention and support initiatives. It’s peace of mind, made real.
Need help? Call us any time on 0333 200 9000.
Verisure UK
Website: https://www.verisure.co.uk/
Q12 Quorum Business Park
Newcastle Upon Tyne, Tyne and Wear NE12 8BU
Your Home Security is Our Mission
Written by the company
- 24/7 Home Protection
- Backed by over 35 years of expertise and trusted by millions of customers across the world. Our security experts are there for you whenever you need us most.
- Professional Installation
- Don't leave your home security to chance. Every Verisure system is fitted by a security expert following a personalised risk assessment. No guesswork, no DIY. Installed right the first time, for your complete peace of mind.
- Rapid Response
- When every second counts, we act in time to make the difference. Our UK-based monitoring team assess every alarm trigger and is ready to rapidly take action, which can include deploying our ZeroVision smoke barrier, contacting emergency services, or sending out security guards to secure your property.
- Your Privacy First
- Protecting your home means protecting your privacy. Our Alarm Receiving Centre can only access your system if your alarm is triggered. We are fully GDPR-compliant and never view or store your footage or data outside of a confirmed security event.
Get Protected Today
Same day security assessment and installation
Start your quote now, and one of our friendly security experts will call you to arrange a free security assessment and no-obligation quote. We aim to get to you on the same day so your protection can begin immediately.
Contact info
Q12 Quorum Business Park, NE12 8BU, Newcastle upon Tyne, United Kingdom
- 02038853296
- customersupport@verisure.co.uk
- verisure.co.uk
FREE Security Camera Alarm Installation
4.7
Excellent
52K reviews
Asks customers to review
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Deceptive, Unreliable & Useless
I wrote a review two weeks ago which was a genuine review which they flagged as false to have taken down.
I will recount the whole story here once more.
Our cameras at our shop stopped working around the 21st of August, Verisure couldn't guarantee an appointment to fix them for 16 working days, as we must have video security we had to pay £1500 for new professional cameras to be installed because by law our premises must record.
I complained to them and asked to speak to someone senior and they hung up on me. Eventually they did come, without a new camera, the engineer 'fixed it' and within 30 mins it had gone off again. I had to arrange another appointment which I have just come into our premises on the one day we are shut because it was the only day they could do, they had me wait here from 8am to 7pm and then called at 6:50 to say he's not coming and now a further wait of 10 days for the next appointment.
By that point we would have been without the Verisure cameras for over a month.
This company has now cost me £1500, two wasted days sitting in for appointments that were either useless or just simply didn't turn up and they take down any comments I make about it and hang up on you if you try to escalate.
These clowns are the very worst company Ive ever had to deal with. The poor people on the phone having to deliver this news to their customers are dead to the complaints now because it's all they ever hear. No escalation, no sorting it out due to length of contract.
When you try and take this one down, I will indeed go back to Trustpilot with the proof of this as I have the calls recorded and the emails and the failed appointments. Instead of trying to improve your reputation by taking down legitimate complaints - stop being rubbish?
7 September 2026
Unprompted review
265274 excellent service and advice…
265274 excellent service and advice today. Very nice young man
7 September 2026
Unprompted review
Gordon Simpson
Gordon Simpson
319962
Thanks for doing a good job within the time frame set
7 September 2026
Unprompted review
Gordon simpson
Gordon simpson
319962
Excellent service, fast and effective.
Thanks for attending
7 September 2026
Unprompted review
Love the service
Danny 290361 helped us address any concerns we had with the alarm. We are very happy to have verisure.
7 September 2026
Unprompted review
Scammers
They try to scare people into thinking they need an alarm the charges for monitoring are ridiculous
2 September 2026
Unprompted review
Dani 290361 attended the property for a…
Dani 290361 attended the property for a service and repair was quick and efficient very polite
7 September 2026
Unprompted review
When the electrics went off line
When the electrics went off line, the company did exactly what I pay them for.
30 August 2026
Exactly service from the moment you…
Exactly service from the moment you call. The engineer who visited service all the devices and fitted my Arlo doorbell at the same time.
31 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Verisure Alarms UK
Hello Darpna Ramgi,
Thank you so much for taking the time to leave us a 5-star review!
We really do appreciate your feedback in relation to this!
Best regards,
Seb
Wael Seedeen (350432) came to fit my…
Wael Seedeen (350432) came to fit my Verisure system on the 31 August and explained everything to me in a simple way. Showed me how to use my system correctly and all of the features on the app. He explained what each of the devices do and also advised on where these should be placed around the house for optimal use. Great experience overall and was very efficient when fitting all the devices in.
31 August 2026
Unprompted review
Reply from Verisure Alarms UK
Hi Qas,
Thank you so much for leaving us a 5-star review!
I am so happy to hear about the service offered by my colleague Wael, I will ensure this feedback is passed on, as I'm sure it'll make their day!
Best regards,
Seb
The technician who came to sort a fault…
The technician who came to sort a fault went above and beyond to ensure our problem was fully resolved. Very efficient, friendly and professional.
1 September 2026
Reply from Verisure Alarms UK
Hello Tony McEvoy,
Thank you so much for taking the time to leave us a 5-star review!
We really do appreciate your feedback in relation to this!
Best regards,
Seb
I had a really great experience with…
I had a really great experience with Subhan from Verisure. He was so friendly, helpful and genuinely lovely to deal with. Everything was explained really clearly, and he made the whole process seem so easy and straightforward.
He was really approachable and took the time to answer all my questions without ever making me feel rushed or annoying.
Couldn’t recommend Subhan enough — such a lovely person and a real credit to Verisure! ⭐️
30 July 2026
Unprompted review
Reply from Verisure Alarms UK
Hi KR,
Thank you so much for leaving us a 5-star review!
I am so happy to hear about the service offered by my colleague Subhan, I will ensure this feedback is passed on, as I'm sure it'll make their day!
Best regards,
Seb
I rang Verisure re my video door camera…
I rang Verisure re my video door camera which was offline and I couldn't fix it. My call was answered immediately and Craig, the call handler was superb. He spent about 30 minutes very patiently talking me through how to reconnect it using the app on my mobile. Apparently it was due to power cut we had had. I was so grateful. The next day we had another power cut which caused the same fault and I could reconnect the door camera without any problem. Well done Verisure. I'm so pleased I am with you!
20 August 2026
Reply from Verisure Alarms UK
Hello Christine Russell,
Thank you so much for taking the time to leave us a 5-star review!
We really do appreciate your feedback in relation to this!
Best regards,
Seb
Son set my alarm off letting the dog…
Son set my alarm off letting the dog out totally forgot the alarm he ran straight to the alarm to cancel it when verisure spoke to him through the speaker all was with a quick responce so thankyou verisure
6 September 2026
Reply from Verisure Alarms UK
Hello Sonia Antingham,
Thank you so much for taking the time to leave us a 5-star review!
We really do appreciate your feedback in relation to this!
Best regards,
Seb
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