Timeshare Users Group Reviews 

Reply from Timeshare Users Group

A day ago

We appreciate that this reviewer was a TUG member for more than 10 years and are glad he found our content useful.

For important context, however, this one-star review was posted after he contacted TUG seeking permission to advertise his business on our website and we chose not to enter into that commercial relationship.

We respect his decision to end his membership, but it is disappointing that more than a decade of useful TUG membership was reduced to a one-star rating following an unrelated advertising decision.

TUG carefully evaluates the businesses given access to our community, and this response to being declined reinforces why those decisions must be made cautiously.

Reply from Timeshare Users Group

Mar 22, 2026

Thank you for your review, though it’s important to clarify a few things for anyone reading.

First, this review does not reflect an actual product purchase or interaction with any service from TUG. We are not an “exit company,” and we do not sell timeshare exit services . TUG is a consumer education platform that has provided free information to owners for over 30 years.

Second, TUG does not ignore the possible consequences of defaulting on your timeshare. Quite the opposite—we routinely explain that defaulting can carry serious potential consequences, including collections, credit impact, and possible legal action depending on the circumstances. The reason it’s discussed at all is because many owners ask about it after being misled elsewhere. Ignoring the topic would be irresponsible—explaining the risks is not the same as recommending the action.

Finally, we are aware that you have made numerous posts across TUG social media channels over the past month that have been consistently challenged or corrected by other experienced owners. Disagreement is welcome in any open community—but when accurate information is repeatedly disputed, it’s not surprising to see that frustration show up elsewhere.

Our mission remains the same: provide honest, experience-based information so owners can avoid costly mistakes—especially those involving large upfront fees or misleading promises.

If any owner—would like help understanding legitimate options, we’re always happy to point you in the right direction for free, 24 hours a day as we have done for the past 3 decades.

Its a shame that someone would stoop to such tactics in a deliberate effort to prevent owners from discovering the truth about timeshare exit and cancellation companies, but not surprising given this industry relies on being disingenuous at its very core.

— Timeshare Users Group (TUG)

Reply from Timeshare Users Group

Updated Aug 16, 2023

We have already explained the issue yet you continue to believe what you wish. The check in dates for that listing were correct (and verified with the member who posted them who produced the reservation information directly from interval services, despite your claim we did not), and the check in week number was correct based on the industry timeshare planning calendar. Note that at no time did you provide any documentation or reservation information to back up your claims, just repeated demands that we remove a random rental listing from an active member of TUG (of which, you are not).

Despite these facts repeatedly and politely explained to you. You chose to continue to believe you are correct and instead of the completely reasonable explanation, that you have uncovered some sort of conspiracy against timeshare owners. Side note: the listing was rented successfully by the TUG member! The guest must have enjoyed "your unit".

You then threatened to slander TUG on any website you could find to listen to your fictional complaint of fraud, like this one. Given you are still claiming TUG is a fraud now nearly a year after this experience, it would appear your goal was nothing more than to have a competitors rental removed from a successful timeshare rental marketplace to avoid competition with your own unit for rent elsewhere. Rather underhanded and shady behavior no doubt, but certainly nothing new in the Timeshare world.

We take all reports of fraudulent listings seriously and investigate each one as applicable, yours however was simply a case of you being mistaken, or deliberately deceitful in an effort to reduce your rental competition for a similar reservation.

We will stand by the hundreds of thousands of owners that have utilized TUG over the past 30 years to successfully sell and rent their timeshares themselves and are perfectly happy with the site, including the 100,000 plus active owners on our free forums.

Anyone is welcome to hop in and get a REAL review of TUG at any time from legitimate timeshare owners. https://tugbbs.com/forums

Reply from Timeshare Users Group

Aug 8, 2023

Well thats not a very flattering review. May I have some more information as to why you feel the tug website is a scam? tug2.net is completely free and open to the public, and has been around for nearly 30 years. there is no cost for anything on the tug2.net website and every page is completely free for owners! I certainly apologize that you clearly had a bad experience, but perhaps it was not on tug2.net?

Reply from Timeshare Users Group

Aug 8, 2023

Could you elaborate on the "tug2 timeshare resale scam"? Timeshare resale listings on the TUG marketplace are posted by the owners themselves. TUG is not a broker, nor are we involved in the resale transaction in any way. I would like to hear more about your experience as perhaps it was a misunderstanding?