Yet another 'parcel was successfully delivered ' message when in fact my parcel was not delivered. Trunkrs, where on earth did you dispose of my parcel? Update: after complaining to trunkrs's chatb... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The packaging is well adequate for the type of product. However, in the delivery process there's room for opportunity. The delivery person doesn't come upstairs to give the package, instead he just dr... See more
great timing could follow every movement and even got notified when it would arrive and it arived maybe 5 mins late friendly and helpfull!
Delivery of my parcel was perfect from start to end. Very good traceability on your parcel status via the tracking link you will receive per email. The delivery windows / time slot is update and p... See more
Company details
Written by the company
Trunkrs is de betrouwbare same day en next day bezorgservice van Nederland en Vlaanderen. Pakketbezorging is het eerste fysieke contactmoment tussen klant en webshop, hoe positiever die ervaring hoe completer de klantbeleving. Daar staan wij voor. Wij hebben een duidelijke visie op duurzaamheid. We kijken steeds verder dan onze eigen footprint en maken optimaal gebruik van bestaande middelen.
Contact info
Rosmolen 7, 3447GL, Woerden, Netherlands
- support@trunkrs.nl
- trunkrs.nl
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Package never arrived
Package never arrived, received two different addresses left behind by the delivery driver which both didn’t have my package. First and last time hopefully, wouldn’t recommend to anyone.
Terrible Communication & Wasted Day Off
After waiting at home from 5:00 PM until almost 11:00 PM, Trunkrs sent a text notification at 22:39 stating the driver was 15 minutes away. Instead of delivering, Trunkrs updated the tracking status at 22:39 to "Not delivered" due to driver delays, pushing the delivery to tomorrow.
Today was my only day off. I stayed home specifically to ensure my fresh meals went straight into the freezer.
Even when they actually come through with deliveries (they state a window between 5:00 PM and 10:30 PM), 90% of the time they deliver my order at the absolute end of the day, past 10:00 PM.
I always prefer not to leave negative reviews, but you fully deserve this one.
The estimation windows is way off
The estimation windows is way off, the sms heads-up of 15 mins is off by 1h30mins.
I DIDNT RECEIVE MY PACKAGE
I DIDNT RECEIVE MY PACKAGE, There is no call, Terrible service
They are absolutely worst
They are absolutely worst. If your shipment is coming from them, just expect delays and poor communication around it
Delivery is not on time.
Never delivering and very poor communication
Never delivering. Total amateurs that have no idea what they are doing. Very bad and poor communication. False claim that they deliver same or next day... Not recommended and very bad for customer and damaging for companies working with them.
The package never delivered
The package never delivered, the shipper is not reachable!
exellent experience
great timing
could follow every movement and even got notified when it would arrive and it arived maybe 5 mins late
friendly and helpfull!
Worst shipping company ever.
Worst shipping company ever.I needed the parcel urgently; they said it would be delivered within one day. After a week and three failed delivery attempts due to ‘lack of time’, I still haven’t received the parcel. The worst company ever – I’ve never had an experience like this before.
No my parcel was not 'successfully delivered '
Yet another 'parcel was successfully delivered ' message when in fact my parcel was not delivered. Trunkrs, where on earth did you dispose of my parcel?
Update: after complaining to trunkrs's chatbot I received my parcel at around 23.15.
Terrible customer support.
Terrible customer support.. half reading my questions, not waiting for my approval.
I didn’t receive anything!
the worst tracking system ever
might be the worst tracking system ever. ive received a msg stating the delivery will arive in 15 mins. it's been 1.5 hours and hasnt arrived yet. the map tracking is horrible. it keeps going back to where it starts (the line on the map). then it disappears and spawns somewhere random on the map.
Shipment was not frozen anymore...
Yum yum
If you love chicken, you need to order with Mr Fillet
You know what I'm tokken about
Package left unattended at the front door
The package was left in front of the door while nobody was home. Luckily, our neighbor saw it, but it had been sitting there unattended for at least 30 minutes. This is not the first time my packages have been left outside without permission.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.